Member Services Representative

2 weeks ago

Texas City, United States Planet Fitness Inc. Full time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

* Greet members, prospective members and guests, providing exceptional customer service.
* Handle all front desk related activities including:
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members into the system.
* New member sign-up.
* Take prospective members on tours.


* Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.

Physical Demands

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occassionally lift up to 50 lbs.

Compensation: $10.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Service Representative

    3 hours ago

    Texas City, United States Associated Credit Union of Texas Full time

    Job DetailsJob Location Texas City - Texas City, TX Position Type Part Time Education Level High School Travel Percentage None Job Shift Day Job Category Banking Description Come join our 2023 Houston Chronicle Top Workplace team! Our Member Service Representatives are the first faces our members see when they walk into a branch. If you are friendly, have an...

  • Overnight Member Services Representative

    4 weeks ago

    Texas City, United States Planet Fitness Full time

    Job Summary The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating clean and safe environment ...

  • Overnight Member Services Representative

    4 months ago

    Texas City, United States Planet Fitness Full time

    Job Summary The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating clean and safe environment ...

  • Member Services Representative

    8 months ago

    Redwood City, United States EXOS Full time

    We're seeking a Member Services Representative to join our team! As our new Member Services Representative you will:Assist and respond to customer issues and inquiries. Create awareness of the Center through community outreach and connectivity Grow p Member Services, Member Service, Representative, Customer Service, Retail, Instructor

  • Contact Center Member Services Representative

    3 months ago

    Texas City, United States Amoco Federal Credit Union Full time

    The Contact Center Member Services Representative assists AMOCO in achieving its mission of "serving the financial needs of our members" by providing an excellent member experience via phone, email, text, chat, video banking, online and mobile banking direct messages, video teller requests, ITM, and more. The primary responsibilities of the Contact Center...

  • Member Service Representative

    4 weeks ago

    Pell City, United States Planet Fitness Full time

    Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the syste Member Service, Representative, Customer Service, Retail, Instructor

  • Member Service Representative

    2 weeks ago

    Phenix City, United States Bridgeway Credit Union Full time

    Job DescriptionTitle: Member Service Representative Reports to: Director of Branch Operations Position Summary: Serve as a liaison between the member and the credit union. Provide account information and transaction services on a full range of products and services for Bridgeway Credit Union. Responsible for processing a variety of financial transactions...

  • Customer Service Representative

    7 days ago

    Texas City, Texas, United States Wingstop Full time

    Job Title: Customer Service RepresentativeLocation: Wingstop - 3401 Palmer HwyAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line staff, you will be responsible for delivering exceptional service by acting as the face and voice of...

  • Member Service Representative

    2 months ago

    Oklahoma City, United States Crunch Fitness Full time

    MEMBER SERVICES REPRESENTATIVE Front Desk AssociatePart Time or Full Time, Hourly Job Family: Club Staff Location: 8490 NW Expressway, Oklahoma City, Ok 73162 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at...

  • Member Service Representative

    2 months ago

    League City, United States Crunch Fitness Full time

    MEMBER SERVICES REPRESENTATIVE Front Desk AssociatePart Time or Full Time, Hourly Job Family: Club Staff Location: 200 S. Gulf Fwy, League City, Tx 77573 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch...

  • Member Service Representative

    7 days ago

    Long Island City, United States United Nations FCU Full time

    Job OverviewWe are seeking a highly skilled Member Service Representative II to join our team at the United Nations FCU.About UsAs a global not-for-profit financial institution, we strive to achieve service excellence and provide peace of mind to our members and colleagues.

  • Member Services Representative

    3 months ago

    Kansas City, United States Conexon, LLC Full time

    Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you'll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented...

  • Member Service Representative

    2 months ago

    League City, United States Undefeated Tribe Operating Company LLC Full time

    MEMBER SERVICES REPRESENTATIVEFront Desk AssociatePart Time or Full Time, Hourly Job Family: Club StaffLocation: 200 S. Gulf Fwy, League City, Tx 77573 Reports to: Managing Partner / Assistant General ManagerLooking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch...

  • Member Services Representative

    8 hours ago

    Junction City, United States Planet Fitness - United FP Management, LLC Full time

    Title: Member Services RepresentativeDepartment: OperationsReports to: Club ManagerFLSA: Non-Exempt If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls Club (because they don’t judge...

  • Member Services Representative

    2 weeks ago

    Johnson City, United States Planet Fitness - TN Ruggeiri Group Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities  Greet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Member Services Representative l

    2 weeks ago

    Rapid City, United States BLACK HILLS FEDERAL CREDIT UNION Full time

    Provide multiple services to members via Contact Center channels in the areas of member services, teller transactions, and digital support. Essential Duties/ Responsibilities Assist members by telephone, online chat, or text; determine nature of the Member Services, Member Service, Representative, Retail, Banking, Teller

  • Member Services Representative

    2 weeks ago

    Salt Lake City, United States Planet Fitness Inc. Full time

    MEMBER SERVICES REPRESENTATIVE - JOB DESCRIPTION FLSA Status: Non-Exempt (Hourly) Reports to: General Manager Special Requirements: * Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. * Must obtain Tanning Certification...

  • Member Services Representative

    2 weeks ago

    Salt Lake City, United States Planet Fitness Inc. Full time

    MEMBER SERVICES REPRESENTATIVE - JOB DESCRIPTION FLSA Status: Non-Exempt (Hourly) Reports to: General Manager Special Requirements: * Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. * Must obtain Tanning Certification...

  • Member Service Representative

    2 weeks ago

    Kansas City, United States Planet Fitness - Midwest Management Group Full time

    Benefits: Free uniforms Opportunity for advancement Training & development he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities  Greet...

  • Member Service Representative

    2 weeks ago

    Kansas City, United States Planet Fitness - Midwest Management Group Full time

    Benefits: Employee discounts Free uniforms Paid time off Training & development he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and...