Membership Ambassador

Job Details

Job Location
North Florida Region - Jacksonville, FL

Position Type
Full Time

Job Category
Commerical & Sales

Description

"Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness."

Job Summary

The Membership Ambassador will be responsible for contributing and delivering on Sanitas strategy for the Commercial population and community-based engagement. The Membership Ambassadors will be responsible for effectively promoting Sanitas Model and brand in the community through in person events and phone calls, collaborating with the Commercial Call Center and the Business Development Manager of the correspondent area, with the purpose of contributing to Sanitas population growth.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver exceptional service to existing and prospective members/patients to ensure that Sanitas strategy is maximized each year.
• Call current and prospective member lists to engage members in Sanitas services, documenting activity in CRM and call systems.
• Supports brokers and members in scheduling appointments, resolving service issues and providing information related to Sanitas.
• Places patient needs, requests, and follow up as a top priority.
• Be outgoing, energetic, and creative while performing their job responsibilities.
• Assist in the planning of community events, actively participates in on and off-Sanitas Medical Center activities.
• Meet specific Leads creation and patient retention goals as outlined by the Business Development Manager and Leadership.
• Reports productivity as established by the Membership Ambassador Manager.
• Explain and talk effectively about Sanitas value proposition, Sanitas services and care model to originate leads.
• Provide event flyers, brochures, and nominal promotional items and marketing support to enhance Sanitas brand awareness.
• Establish and maintain positive relationships with external and internal stakeholders.
• Teamwork oriented and goal driven.
• Work extended hours and weekends when needed at both indoor/outdoor locations.
• Other duties as assigned.

Qualifications

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

• High School Graduate or equivalent.

Required Experience

• 1+ years of Customer Service skills and training
• 1+ years of experience in the medical field.

Required Licenses and Certifications

• N/A

Required Knowledge, Skills, and Abilities

• Basic Computer Skills.
• Capacity to maintain confidentiality and work independently in support of the department.
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

Preferred Qualifications

• N/A

Financial Responsibilities

This position does not currently handle physical money or negotiates contracts.

N/A

Budget Responsibilities

This position does not have budget responsibilities.

N/A

Languages

English

Advanced

Spanish

Preferred

Creole

Preferred

Travel

Required

This position frequently travels to multiple locations for work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance.

Working Condition

Not Required

Occasionally

(1-33%)

Frequently

(34-66%)

Constantly

(67-100%)

Must be able to travel to multiple locations for work (i.e.

travel to attend meetings, events, conferences).

X

May be exposed to outdoor weather conditions of cold,

heat, wet, and humidity.

X

May be exposed to outdoor or warehouse conditions of loud

noises, vibration, fumes, dust, odors, and mists.

X

Must be able to ascend and descend ladders, stairs, or other equipment.

X

Subject to exposure to hazardous material.

X

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