Process Systems Coordinator

1 week ago

Galveston, United States UTMB Health Full time

Process Systems Coordinator (Access, SQL Database) - BOF Central Area (Galveston)

**Galveston, Texas, United States**

**Hot**

Engineering, Crafts, Trades & Labor

UTMB Health

Requisition # 2404361

**Minimum Qualifications:**

Bachelor's degree or equivalent and three years related experience (e.g., management consulting, organizational development; process re-engineering/re-design, and/or operations management).

**_Preferred Education/ Experience:_**

+ Relational database experience, (Access, SQL, etc.)

+ Office365 applications (Visio, PowerPoint, Word, Excel, etc., Power BI is preferred.

**Job Summary:**

To provide the advisory, technical, and administrative skills necessary to manage programs and projects, and/or improve the performance of logistics operations. Primarily responsible for coordinating and facilitating the design, development, and implementation of systems, controls, and processes for organizational development and/or to improve the efficiency and effectiveness of operations.

**Job Duties:**

+ Identify key customers and forecast the customer's needs.

+ Develop strong partnerships with customers and process areas to proactively understand their business and assess their needs.

+ Review customer support reports and provide feedback to service/process areas recommending appropriate corrective action, if necessary.

+ Coordinate and assist in the development of process communication and customer relation materials.

+ Serve as liaison between customers and the process to provide customer assistance and information.

+ Compile and analyze reports for customer education/training needs and process improvement opportunities.

+ Analyze reports and surveys identifying process improvement opportunities and possible problem areas.

+ Develop action plans to resolve problems and/or eliminate future problems.

+ Conduct assessment of customer training needs making modifications to the training program, as appropriate.

+ Recommend and facilitate the collaborative development of process change, new programs, and operational plans.

+ Facilitate the implementation of new methods, procedures, services, and/or operational concepts.

+ Facilitate the development of integrated processes and systems among multiple service/process areas to optimize operational efficiency.

+ Coordinate and/or assist in personal development planning for service/process areas; provide mentoring and coaching for

+ employee development.

+ Assist service/process areas in benchmarking and facilitate continuous process improvement.

+ Work closely with customers and service/process areas in proactively facilitating the resolution of problems/issues and consult with customers/areas on process improvements to reduce/eliminate problems.

+ Report on team progress and attainment outcomes/change.

+ Provide team support regarding technical expertise, problem resolution/troubleshooting, training, coaching, and team facilitation.

+ Develop curriculum and training programs to support the process and meet customer needs.

+ Prepare training presentations, obtain visual aids for training programs, and conduct customer training.

+ Serve as public relations and communication representative for the process promoting process programs and services.

+ Assist in the coordination and organization of customer-focused educational / support programs.

+ Assist, recommend, and facilitate the collaborative development of team process change, new programs, and operational planning.

+ Coordinate compliance with all applicable UTMB, State, and Federal rules and regulations.

+ Maintain and report service/process area outcomes.

+ Coordinate and/or assist in administrative tasks for service/process areas (e.g., time & attendance, work schedules, work assignments, and performance evaluations).

+ Adhere to internal controls and reporting structure.

+ Perform related duties as required.

**Knowledge/Skills/Abilities:**

+ Good analytical and problem-solving skills.

+ Demonstrates excellent teaching, coaching, mentoring, and/or facilitation skills.

+ Good project management skills.

+ Ability to analyze and interpret data and prepare written analysis/recommendations.

+ Demonstrated knowledge and application of process improvement, communication, and/or organizational developmentmethodologies.

+ Good public speaking skills.

+ Good technical knowledge of one or more process areas and good overall knowledge of all areas within the process.

+ Demonstrate exceptional customer service skills.

+ Excellent verbal and written communication skills.

+ Demonstrate the ability to proactively assist customers with their immediate and long term needs.

+ Excellent organizational and time management skills.

+ Working knowledge of UTMB policies and procedures.

+ Ability to work in a team-based environment contributing ideas, participating in team decisions, and achieving team outcomes.

**Salary Range:**

Actual salary commensurate with experience.

**Work Schedule:**

Monday through Friday, 8am to 5pm, and as needed on occasion

**Equal Employment Opportunity**

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation

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