F&B Services Supervisor

1 week ago

Petoskey, United States Odawa Casino Full time

Odawa Casino Resort

Job Description

Job Title:F&B Services Supervisor

Reports To:F&B Services Manager

Department:Room 94

Pay Range:$22.33 - $28.00 per hour

Job Code:FBSUP

Pay Grade:FBTAP6

Date Written:07/30/2008

Revision Date:08/12/2024

Job Summary: Responsible to assist the F&B Services Manager for the overall operation of food & beverage outlets as directed by the F&B Services Manager.

Primary Duties & Responsibilities:

* Makes recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Team Members.
* Fosters a culture of learning and development; supports individual growth through continuous feedback to achieve personal and professional goals.
* Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
* Exhibits Leadership skills through the continuous evaluation, guidance and encouragement of Team Members.
* Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
* Recommends process and customer service improvements, innovative solutions, policy changes and/or major variations from established policy.
* Fill in wherever needed within the department when short on staff.
* Prepares and cooks food, as needed, adhering to and following all Tribal food service sanitation and safety handling guidelines.
* Monitors and maintains beverage cost control methods and procedures.
* Prepares methods and procedures whereby beverage costs and supplies are requisitioned and charged to proper areas.
* Monitors and maintains beverage sequence of service.
* Monitors guests' consumption of alcohol and intervenes as necessary according to company policy.
* Communicates variances from the established standards to the F&B Services Manager.
* Completes the required daily financial tools and reports.
* Works with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner.
* Solicits guest feedback by direct interaction and comment cards.
* Acts immediately on any guest complaint to ensure that corrections are made and that 100% Satisfaction Guarantees invocations are made.
* Maintains a neat, clean, organized, safe and comfortable work environment.
* Adheres to regulatory, departmental and company policies in an ethical manner.
* Completes schedules and timecard reviews/approvals through the company approved system.
* Places orders for dining room supplies and equipment maintenance as needed.
* Attends all meetings as required.
* Completes all required training satisfactorily.
* Always maintain the highest level of confidentiality.
* Works at other properties as needed.
* Performs all other duties as assigned within the scope of the position.

System Access: FoodTrak, Trakka, and Agilysys Info Genesis

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

* A fun, rewarding, safe, and consistent environment for our Team Members.
* A warm reception, welcoming environment, and friendly atmosphere.
* An optimal entertainment experience through exceptional service.
* Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
* A contribution and connection to the community.

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

* High school diploma or equivalent and four (4) years' experience, two (2) of which were as a Food and/or Beverage Supervisor or an equivalent combination of education and experience.
* Knowledge of Wines and Mixology required.
* Excellent interpersonal, customer service, leadership, communication, team building and problem-solving skills are required.
* Knowledge of all phases of Beverage.
* Ability to work liquor control system and trouble shoot if necessary.
* Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
* Must be able to handle busy periods during peak service times.
* Must be able to lift and carry up to fifty (50) lbs.
* Must be able to bend, kneel and reach and be able to stand or walk for long periods of time with infrequent and brief rest periods.
* Advanced verbal and written communication skills.
* Advanced organizational skills and attention to detail.
* Advanced time management skills with a proven ability to meet deadlines.
* Strong analytical and problem-solving skills.
* Advanced computer skills, experience using Microsoft Office products or related software and ability to quickly learn specialized software programs.
* Must have basic math skills.
* Must read, write, and speak English fluently.
* Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, special events, etc., as needed.
* You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
* Exposure to loud and continual noise levels and a smoke-filled environment.
* Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.

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