Supervisor, Guest Services

2 weeks ago

Anchorage, United States Holland America Line Careers Full time

Supervisor, Guest Services - Port Operations

Department: Port Operations

Employment Type: Seasonal - Part Time

Location: Anchorage Transportation and Guest Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches, and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched.

Responsibilities

* Supervises a team of Guest Service Hosts, while overseeing the day's activities and operations.
* Routinely coordinates passenger activities and services.
* Carries out management responsibilities in accordance with the Company's policies, objectives, and applicable government laws and regulations.

Requirements

* Current, valid driver's license, with three (3) years of clean driving record. Motor Vehicle Report (MVR) will be requested.
* Must pass a pre-employment background check.
* Minimum age of 18 years is required to reside in company housing, where available.
* Participates in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
* Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
* Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
* Dedicated commitment to a diverse, equitable, and inclusive work environment.
* Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities:

* Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
* Ability to work in a fast-paced environment with multiple tasks and external influences.
* Ability to work independently with minimal supervision while achieving daily goals.
* Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
* Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

* Travel - FREE CRUISE AFTER YOUR FIRST SEASON Port taxes and fees apply
* Reward for Referral Program
* Experience - Of a lifetime
* Rewards & Incentives
* Community Service
* Employee Activities
* Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

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