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Installation Technician

4 months ago

Jacksonville, United States TigerText Full time

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

We're currently looking for an Installation Technician to be part of Critical Alert's team. This role will work closely with project management, operations, and installation teams to install new nursecall systems at our customers.

What You'll Be Doing:

Responsibilities include but are not limited to the following general areas:

* Takes daily direction from the Installation Supervisor or Operations Services Manager


* Perform service, maintenance, modifications and installation at customer sites, with minimal supervision


* Provide on-site customer repairs; responsible for delivering both timely and effective repairs


* Diagnoses cause of system malfunctions to prevent additional problems


* Follow procedures for testing of equipment and performance of preventive maintenance activities; adhering to all quality assurance testing plans


* Coordinates modification and maintenance activities to prevent interruptions in operations


* Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary


* Prepares and provides reports as requested on system issues and projects


* Collaborates and communicates effectively with sales, co-workers, other department and customers


* Dedicated to providing excellent customer service; Develop and maintain strong and effective relationships with various levels of customers


* Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc.


* Operate safely and within guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations



What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* 1-2 years related experience preferred but not required


* Experience testing, repairing and maintaining nurse-call system equipment a plus


* Strong electronics and computer background


* Proficient use of tools and service test equipment


* Ability to work individually and in an established team setting


* Ability to operate remotely from the main office with minimal supervision


* Ability to read, analyze, and interpret common scientific and technical journals, and legal documents


* Ability to respond to common inquiries or complaints from customers


* Ability to present information effectively to customers, employees and management


* Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions


* Ability to overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to management


* Ability and willingness to travel a minimum of 85% of the time including overnight out of town


* Ability and willingness to work different shifts as business needs dictate


* Valid driver's license and good driving record over the last 3 years



Perks & Benefits We Offer:

* Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks


* Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match


* Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities


* Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care


* LinkedIn Learning License for you to continue self-paced learning


* Flexible time off policy for salaried employees with no limit on the number of days off



Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.

TigerConnect is an equal opportunity employer and values diversity at our company We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.