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Dispatcher

4 months ago

Madison, United States GMS Full time

GMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates a network of more than 250 distribution centers nationwide. For more information about GMS, visit www.gms.com or any one of our subsidiary company websites.

SUMMARY OF POSITION:
Tamarack Materials, Inc. Dispatcher's primary function is to direct and coordinate the delivery of materials to customers in the day-to-day operations. The Dispatcher adheres to and promotes corporate policies and manages the general use of equipment, trucks, delivery personnel and materials. This employee directs all activities that concern delivery, warehouse, and facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintains professional and technical knowledge by coaching, counseling, and disciplining employees; following up on work results

Work on jobsites with staff to safely unload product and deliver to assigned area as directed by the Delivery Driver while prioritizing personal safety and the safety of those around you
All other duties as assigned

Warehouse

Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures

Complies with and enforces adherence company, state, and federal guidelines particularly as it relates to OSHA and DOT for the safety of all personnel

Completes warehouse/delivery requirements by scheduling and assigning employees; following up on work results
Maintains physical condition of warehouse by inspecting equipment; issuing work orders for repair and requisitions for replacement

Maintain accurate inventory and bin locations for all products in the yard and warehouse by minimizing materials damage, ensuring order accuracy, and processing returned materials

Logistics Management

Ensure that the equipment and delivery trucks used have the ability to provide service for the customer at a DOT legally acceptable standard
Responsible for delivery staff completing pre and post trip inspections on equipment to ensure DOT compliance and employee safety
Ensure all DOT and crane inspections are up-to-date for DOT compliance and employee safety
Coordinates with personnel to ensure that service to the customer meets an acceptable standard and generates positive feedback
Constantly work with the company delivery system and inspection system to update and maintain data for staff

Operational Strategizing

Plays a key role in the overall operational policies
Formulates strategies on how to make an optimum use of the resources of the organization
Communicates and works closely with neighboring yards to maximize operational efforts to get all deliveries out in a timely manner and meet customer expectations and needs

Safety Management

Assures compliance with the Safety and Loss Control Program
Maintain health and safety compliance in accordance with company policy
Work in cooperation with the Safety Manager and GMS Risk Management representatives in the investigation, analysis of potential hazards to enforce methods and reduce losses of claims
Lead the weekly safety meetings with operations staff
Successfully complete monthly MORA field ID inspections
Responsible for training Delivery and Warehouse staff as well as maintaining staff training files
Maintain fleet files for all Warehouse and Delivery vehicles

QUALIFICATIONS:
Education/Licensing/Experience Requirements:

High school diploma or GED, required
College degree, preferred
Minimum two (2) years dispatch or related work experience

OTHER COMPETENCIES:

Ability to self-manage, show initiative and be proactive
Communicate professionally, both verbally and in writing, to employees, co-workers at other yards, and customers
Strong Microsoft office skills
Ability to quickly and accurately perform basic math skills
Ability to quickly read a road/geographical map and communicate directions
Organization skills demonstrated in job performance
Demonstrated ability to follow instructions with limited guidance

PHYSICAL DEMANDS:

Must be able to remain in stationary position 70% of shift
Occasionally, will move about inside the office to access files, office machinery, etc.
Must be able to operate basic office machinery
Must be able to communicate with team and management and be able to exchange accurate information in these situations
Occasionally working in an office environment
Occasionally, working in an outside environment in all weather conditions while making deliveries and performing inspections

MENTAL DEMANDS:

Must be able to problem solve and prioritize tasks
Must be able to manage stress and quickly changing priorities
Must be able to multitask
Must be able to receive and analyze all information
Must be able to quickly communicate solutions if problems occur
Must be able to demonstrate a high degree of sound judgement

COMPANY BENEFITS:

Medical, dental, vision, disability and life insurance
401k retirement plan
Paid holidays and vacation days

This job description is subject to change at any time.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing.

EQUAL OPPORTUNITY EMPLOYER