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Reset Wellness Specialist

4 months ago

New York, United States Therabody Full time

Therabody is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody's product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company's Brands That Matter, Oprah's Favorite Things 2022 and the TIME Best Inventions 2022 award.

We are looking for a Reset Wellness Specialist to join Reset by Therabody.

Key Responsibilities:

* Administer client sessions using our suite of services and technologies
* Schedule client appointments, manage appointment confirmations, and proactively handle any cancellations
* Manage register, merchandise, and service transactions
* Help maintain high standards of retention, customer satisfaction and brand loyalty
* Ensure facility and equipment are clean, properly maintained, safe, and in working order
* Understand and use universal precautions when providing services
* Help manage incoming customer inquiries through email, chat, phone, social media, and internal POS/Scheduling software
* Assist with community outreach and events
* Perform all services based upon current licensure or certification and working precisely within scope of practice
* Maintain an unwavering focus on the end-to-end customer experience
* Assist in finding natural solutions for high-performance, recovery and enhancing beauty
* Provide expert guidance in the effective use of technologies, products and services - and can explain their benefits to clients with ease

The Right Person Would Have:

* 3+ years delivering services in a fitness or healthcare facility
* A current fitness certification, massage therapist license, esthetician license, or applicable university degree (i.e. Kinesiology, Exercise Science, Sports Medicine, ACSM, ACE, NASM, CSCS, etc.)
* CPR/AED Certification
* Ability to work any day/time of the week, no restrictions
* Ability to meet the physical requirements of the job including: standing for 8 hours, occasionally sitting, walking, kneeling, and reaching, lifting or moving up to 50 lbs.

$18 - $22 an hour

The hourly wage for this position ranges from $18 - $22/hr, commensurate on experience. This base range is for the U.S. and not applicable to locations outside of the U.S.

Therabody is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, customers, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.