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Public Safety Representative
4 months ago
Overview of the Company
Our Purpose
Our Promise
Our Core Values
The San Diego Convention Center is the region's premier gathering place, hosting conventions, trade shows and community events that economically benefit the City of San Diego and advance our convention and tourism industry.
To provide our customers and guests outstanding service, consistently exceeding expectations, so that they want to come back over and over again, to invest further in San Diego.
* Integrity
* Service
* Collaboration
* Courage
* Accountability
. Our core values inspire and guide our organization.
Position Description
The Public Safety Representative is responsible for greeting guests, directing groups of people, and patrolling the building and grounds of Corporation managed facilities in a friendly, helpful, and professional manner. Provides for the protection, security and safety of the guests, employees, property, and the facility by performing the below duties.
This is a Union position with Teamsters. Must be available to work at minimum three (3) days a week, including at least one weekend day.
2nd - 2:00pm to 10:30pm. Pay starting at $19.34 / hour + $1.00 differential.
Competencies and Behaviors
The potential candidate must be committed to and demonstrate the following leadership competencies and behaviors:
* Critical Thinking
* Decision Making
* Effective Communication
* Approachable and Collaborative
* De-escalation Techniques
* Positive and Optimistic Attitude
Key Duties and Responsibilities
* Pleasantly greets, directs, and lends assistance to guests, clients, and employees at the facility or attending an event.
* Provides and controls access to showrooms and meeting rooms.
* Patrols the building and grounds (2.2 million square ft.) to protect guests, employees, property, and the facility managed by the Corporation.
* Monitors and directs vehicle and pedestrian traffic at loading docks and front drive.
* Prevents crime and reduces or eliminates hazards by pro-actively alerting the appropriate party of any problems.
* Attends briefing sessions to learn what events and activities are occurring within the facility and ascertain the status of show "move-ins" and "move-outs".
* Conducts fire prevention duties such as identifying potential hazards, conducting fire extinguisher inspections, and monitoring computerized fire alarm system.
* Secures the facility at night and opens in the morning as directed.
* Administers First Aid and/or CPR when required.
* Operates hand-held radio, electric cart, touch-tone phone, video display terminal, and keyboard.
* May be required to prepare written daily logs, written reports on daily and major incidents.
* May assist in monitoring closed-circuit surveillance systems and life/fire/safety alarm panel.
* May be required to act as dispatch officer and contact person for paramedics and police when needed.
* Maintains a professional image at all times.
Position Qualifications
The ideal candidate will have:
* High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Previous experience in large public assembly facilities is highly desirable. Courses in criminal justice or security training by a recognized academy, school, or organization desirable.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
* Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
* First Aid / CPR training preferred
* Strong written skills required. Availability to work day, evening, or graveyard shifts including weekends and holidays. Ability to arrive at work on time to provide prompt assistance to attendees and guests. Working knowledge of computers. Customer/guest services skills. Strong interpersonal skills, with the ability to diplomatically and tactfully resolve difficult and sensitive situations. Outgoing, with excellent interpersonal skills. Ability to work independently with little direction. Bilingual ability a plus.
