Current jobs related to Guest Service Assistant Manager - Grand Canyon - Xanterra Parks & Resorts

  • Guest Services Coordinator

    3 weeks ago

    Grand Canyon, Arizona, United States Xanterra Full time

    Position OverviewAs a key member of our Lodging team, you will play a vital role in ensuring the satisfaction and comfort of our guests. Your enthusiasm for hospitality will help create unforgettable experiences for visitors.ResponsibilitiesOversee front desk operations, ensuring smooth check-in and check-out processes.Manage guest inquiries and resolve any...

  • Guest Services Supervisor

    3 weeks ago

    Grand Canyon, Arizona, United States Xanterra Full time

    Position OverviewAs a vital member of our Lodging team, the Front Desk Supervisor plays a crucial role in ensuring guest satisfaction and comfort. This position is ideal for individuals who are passionate about hospitality and dedicated to creating memorable experiences for visitors.Key ResponsibilitiesOversee daily front desk operations, ensuring efficient...

  • Guest Services Coordinator

    3 weeks ago

    Grand Canyon, Arizona, United States Xanterra Full time

    Position OverviewAs a vital member of our hospitality team, you will play a key role in ensuring the comfort and satisfaction of our guests. Your responsibilities will include:Guest Relations: Provide exceptional service to guests, addressing their needs and concerns promptly.Team Leadership: Supervise front desk operations, guiding staff to deliver...

  • Senior Guest Services Coordinator

    3 weeks ago

    Grand Canyon, Arizona, United States Xanterra Full time

    Position OverviewJoin a dynamic team dedicated to providing exceptional service in a vibrant hospitality environment. As a Lead Guest Service Agent, you will play a crucial role in ensuring that all guests experience the highest level of satisfaction during their stay.Key ResponsibilitiesOversee daily operations of the guest services department, ensuring...

  • Lead Guest Service Agent

    7 days ago

    Grand Canyon, Arizona, United States Xanterra Full time

    About Xanterra LodgingXanterra Lodging is a leading hospitality company that operates in some of the most iconic national parks in the United States. Our team is dedicated to providing exceptional guest experiences and delivering outstanding service in a fast-paced and dynamic environment.Job SummaryWe are seeking a highly motivated and customer-focused Lead...

  • Guest Services Supervisor

    3 weeks ago

    Canyon Lake, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in...

  • Assistant Café Manager

    4 hours ago

    Grand Canyon, Arizona, United States Grand Canyon National Park - South Rim Full time

    Assistant Café Manager Job SummaryGrand Canyon National Park - South Rim is seeking an experienced Assistant Café Manager to join our Food and Beverage team. As a key member of our team, you will be responsible for managing all restaurant operations, including staff supervision, guest service, training, and administrative duties.Key Responsibilities:Manage...

  • Lead Guest Service Agent

    1 month ago

    Grand Canyon, United States Xanterra Full time

    Live. Work. Explore. as a part of our Lodging team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what Guest Service, Guest, Agent, Service Manager, Lead, Hospitality

  • Assistant Café Manager

    6 days ago

    Grand Canyon, Arizona, United States Grand Canyon National Park - South Rim Full time

    Job SummaryGrand Canyon National Park - South Rim is seeking an experienced Assistant Café Manager to oversee the daily operations of our café. As a key member of our Food & Beverage team, you will be responsible for ensuring exceptional guest service, managing staff, and maintaining high standards of quality and safety.ResponsibilitiesManage...

  • Café Operations Assistant Manager

    3 weeks ago

    Grand Canyon, Arizona, United States Grand Canyon National Park - South Rim Full time

    Grand Canyon National Park Lodges is looking for a dedicated individual to take on the role of Assistant Manager for our café at the South Rim. This dynamic position involves overseeing daily café functions, leading a team of staff, and ensuring exceptional service for our patrons. Key Responsibilities: - Manage café operations efficiently and...

  • Guest Services Manager

    3 weeks ago

    Grand Rapids, Michigan, United States Klarent Hospitality Limited Full time

    Join Our Team as a Guest Services ManagerAt Klarent Hospitality Limited, we are dedicated to creating a rewarding work environment that values your contributions. We offer a variety of incentives and benefits to ensure our team members feel appreciated and motivated:Cash incentives of £250, with the potential to earn up to £1000 for referring new team...

  • Assistant Café Manager

    6 days ago

    Grand Canyon, Arizona, United States Grand Canyon National Park - South Rim Full time

    Job SummaryGrand Canyon National Park - South Rim is seeking an experienced Assistant Café Manager to oversee the daily operations of our café. As a key member of our Food & Beverage team, you will be responsible for ensuring exceptional guest service, managing staff, and maintaining high standards of quality and safety.ResponsibilitiesManage...

  • Senior Guest Relations Specialist

    3 weeks ago

    Grand Canyon, Arizona, United States Xanterra Full time

    Position OverviewJoin a dynamic team dedicated to providing exceptional guest experiences in a renowned national park setting. As a Lead Guest Service Agent, you will play a pivotal role in ensuring that every visitor enjoys their stay to the fullest.Key ResponsibilitiesOversee daily operations of guest services, ensuring high standards of hospitality.Train...

  • Guest Services Associate

    3 weeks ago

    Bryce Canyon City, United States Aramark Full time

    Become a Part of Our Hospitality TeamWe are seeking a committed Hospitality Worker II to enhance guest experiences and deliver outstanding customer support. This position entails managing bookings, assisting visitors with their requests, and addressing any issues that may occur during their time with us. At Aramark, we prioritize professionalism,...

  • Senior Guest Relations Coordinator

    3 weeks ago

    Grand Canyon, Arizona, United States Xanterra Full time

    Position OverviewLive. Work. Explore. As a vital member of our Lodging team, you will play a key role in enhancing the guest experience.About UsXanterra operates a diverse range of accommodations, retail outlets, and dining options in a historic setting.Key ResponsibilitiesProvide exceptional service to all guests, ensuring their needs are met with...

  • Guest Services Representative

    2 weeks ago

    Grand Junction, Colorado, United States Oak View Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Oak View Group. As a key member of our Guest Services Team, you will play a vital role in ensuring that our guests have an exceptional experience at our venues.Key ResponsibilitiesPrepare the Venue: Ensure that your assigned section is ready...

  • Guest Services Representative

    1 day ago

    Grand Junction, Colorado, United States Oak View Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the Grand Junction Convention Center. As a key member of our Guest Services team, you will play a vital role in ensuring that our guests have an exceptional experience at our venue.ResponsibilitiesPrepare the venue for events by ensuring...

  • Guest Services Representative

    5 days ago

    Grand Forks, United States My Place Hotels Full time

    Location: My Place Hotel-Grand Forks About the Role: Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to...

  • Café Service Specialist

    3 weeks ago

    Grand Canyon, Arizona, United States Xanterra Full time

    Position OverviewBecome a vital part of our Food & Beverage division, contributing to an exceptional guest experience.About UsXanterra operates a variety of accommodations, retail outlets, and dining establishments, providing a unique atmosphere for visitors.Key ResponsibilitiesDeliver outstanding service to guests in a café setting.Assist in maintaining...

  • Guest Services Representative

    1 day ago

    Grand Junction, Colorado, United States AEG Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team. As a key member of our Guest Services Team, you will play a vital role in ensuring that our guests have an exceptional experience at our events.ResponsibilitiesPrepare the venue for guests by ensuring that all areas are clean and safe.Welcome...

Guest Service Assistant Manager

4 months ago

Grand Canyon, United States Xanterra Parks & Resorts Full time

Overview

Live. Work. Explore. as a part of our Lodging team in Grand Canyon National Park

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We're hiring a Guest Service Assistant Manager to Live. Work. Explore. at the south rim of the Grand Canyon

Job Summary:Our Assistant Front Office Manager will operate the front office to the standards set by the Front Office Manager at all times resulting in quality guest service. Responsible for operation of the front desk in the absence of the Front Office Manager

The Details:Position Type: Full-Time, Year-RoundPay: $18.05/hourHousing: Private room in a shared apartment, $267/month, payroll-deducted

Schedule: May include weekends, evenings, and holidays.

Why Grand Canyon South Rim?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

* Low-cost employee housing and on-site employee meals (cafeteria-style)
* Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
* A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
* Meet people of all ages from all over the country and world

Benefits and Perks:

* Rec Center - Fitness Equipment, Computers, and Free WiFi
* Paid Day off on your birthday with restaurant & retail discounts
* Discounted mule rides
* Summer Property Olympics
* Free Grand Canyon Railway Train Rides
* Exclusive retail, lodging, and dining discounts at other Xanterra properties
* Generous benefit program for eligible employees
* 15% Verizon service/products discount
* $350 Referral Bonus Program
* The adventure of a lifetime

Responsibilities

* Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
* Assist Front Office Manager in the daily supervision and evaluation of bell staff, Guest Service Agents, Lead Agents and Concierge.
* Operate front office in the absence of the Front Office Manager to ensure that proper guest service is professionally and respectfully provided. Keep the Front Office Manager aware of all situations through verbal communication and e-mail.
* Train new front desk staff and assist in providing on-going training to front office staff.
* Assist in monitoring cash flow and credit operations of the desk while maintaining accuracy in account handling and reconciling any discrepancies.
* Maintain strict key control and guest security.
* Ensure that assigned staff is adhering to all Xanterra South Rim and NPS lost and found policies and procedures.
* Oversee all public areas and guest rooms. Maintain room inventory by keeping abreast of all revenue lost through out-of-order rooms, NAFS and other maintenance problems. Resolve such problems in a timely basis with Maintenance, Housekeeping and the Front Office Manager.
* Use a sense of discretion and professionalism when handling guest complaints, make adjustments on accounts when warranted. Assist in maintaining and upholding front desk operations in order to provide a high level of guest service.
* Run reports on a timely basis to ensure that skips, sleeps are discovered, that bucket checks are completed to prevent overbooking, and to maximize room sales.
* Other duties as assigned.

Qualifications

* Must possess sufficient experience and technical expertise in all functions of the Front Office especially with Opera front office software.
* Ability to provide ongoing training to front desk staff.
* Must be able to professionally interact with the public in a variety of situations demonstrating knowledge of park facilities, activities and features.
* Proven written and oral communication skills.

Physical Requirements include:

* Frequently stand, walk, sit, and handle
* Occasionally lift and carry up to 50 pounds

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.