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DEPARTMENT SERVICES AIDE

4 months ago

Huntington Beach, United States City of Huntington Beach, CA Full time

Description

This is a Part Time, Non Permanent Position.

Here in Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have outstanding opportunities available, as we're looking for the "right people" to serve as Department Services Aide within the following areas of the Finance Department: Municipal Services, Cashiering, Business License, and Concierge/Call Center.

This position will assist with customer service in a variety of duties and requires extensive public contact and payment processing in a high-paced telephone queue and front counter setting. The ideal candidate possesses effective and cooperative communication and interpersonal skills, the ability to work well in a busy office environment where attention to detail is important, and excellent customer service skills.

Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 - June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS Retired Annuitants.

Note:This recruitment may close at any time, and will close when the hiring manager determines that enough qualified applications have been received.

Examples of Essential Duties

The Department Services Aide duties may include the following: assistance to residents and business owners, processing of account openings and closings, answering a variety of questions through the phone queue and counter, and processing of payments.

The preceding duties have been provided as examples of the essential types of works performed within this job assignment. The City, at its discretion, may add, modify, change or rescind work assignments as needed.

Minimum Qualifications

Knowledge of: Business English, spelling and grammar; modern office practices, procedures and equipment; personal computer operations; basic math principles; effective public relations/customer service principles, practices and techniques.

Ability to: Utilize general office equipment such as telephone, fax, printers, copiers, and computers; learn and apply City policies, procedures, rules and regulations; conduct basic research; compile and analyze data and prepare accurate reports and correspondence; reason logically, draw valid conclusions and make appropriate recommendations; maintain work effectiveness and meet deadlines with frequent changes in workload and the priority of assignments; understand and carry out oral and written instructions; communicate clearly and concisely, orally and in writing; establish and maintain cooperative working relationships with those contacted in the course of work; provide quality customer service.

Education & Experience: A High School diploma or an equivalent, and at least three (3) years of related skilled experience. General office, public contact, and/or government-related experience highly desirable.

APPLICATION & SELECTION PROCEDURE

* Application Review
* Department Interview
* Selection Process
* Background Investigation
* Appointment

Please Note: Our primary means of communication with applicants is sent via email; therefore, please include a valid email address on your application.

Supplemental Information

SPECIAL CONDITIONS

Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.