Player Services Supervisor

1 week ago


Des Plaines, United States Rivers Casino Full time

Duties and Responsibilities:

* Responsible for supervision of slot operations
* Provides excellent guest service and player development through personal interaction and relationship marketing.
* Issue point rewards and comps to patrons.
* Ensures that all employees are providing optimum service to all guests at all times.
* Ensures the technical proficiency of all employees through development and effective training.
* Provides direction, guidance and supervision to all employees assigned to their positions.
* Creates an atmosphere which is conducive to a quality work life for all employees, mediates and solves problems of employees.
* Participates and signs hand paid jackpots.
* Prepare daily reports.
* Issues new and replacement player's club cards to patrons.
* Issues complimentaries to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)
* Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino - Des Plaines ICS.
* Responsible for supervising Player Services Lead Agents, and Player Services Agents.

Job Requirements:

* High school diploma or general education degree (GED).
* Two (2) to three (3) years supervisory experience , preferably in gaming or hospitality
* Comfort with repetitive transactions
* Ability to communicate with Team members and guests
* Ability to successfully fulfill the pre-employment process
* Ability to work flexible shifts and days of the week including holidays
* Ability to obtain and maintain all necessary licensing
* Frequent walking, standing, kneeling, twisting, bending and lifting



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