Member Support Specialist I

2 weeks ago

Ponte Vedra, United States Revive Health Full time

Description

About us

ReviveHealth is a U.S. based, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're a part of a high-performance team that has reinvented the health care experience and is driving the adoption of next generation virtual care.

About the role

The Operations Team serves as the voice of the customer. We believe in empathy, compassion, and centering our focus on the needs of our members and ensuring each member has access to simple and affordable care.

As a Member Support Specialist, you are responsible for answering incoming calls, emails, and chats from our Members and Care Coordinators. You are also responsible for ensuring that our members are navigated successfully through their healthcare and social determinant needs.

Responsibilities

* Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist our members.
* Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care.
* Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries.
* Manage and resolve web support tickets and live chats from members.
* Assist with member education and ensure that each member has access to the services needed.
* Serve as a liaison between the member and other departments
* Consistently exhibit behavior and communication skills that demonstrate ReviveHealth's commitment to superior member service, including quality, care, and concern with every internal and external customer.
* Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
* Perform additional duties as assigned
* Perform outbound calls to members as needed or assigned

ReviveHealth provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Requirements

* 2 years of customer service or call center experience
* Computer literate with strong data entry skills
* Customer service-oriented
* High Energy and positive attitude
* Excellent verbal and written communication skills
* Strong active listening skills
* Impeccable telephone skills and telephone etiquette
* Ability to maintain composure in a challenging situation
* Excellent problem-solving skills
* Organized, detail-oriented and task-oriented
* Ability to multi-task and be flexible
* Ability to work in a fast-paced, team-oriented environment
* Self-motivated and team player
* Ability to propose new, better solutions

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