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Bilingual Dental Receptionist @ Dental Associates of Hollywood

4 months ago

Hollywood, United States Dental Care Alliance Full time

Overview

We are seeking a skilled and organized (Bilingual) Dental Receptionist to join our team at our Dental Associates of Hollywood location. As a Dental Receptionist, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of our dental office. Experience in dental or medical administrative support is a plus Candidates must have excellent communication skills, and a passion for delivering top-notch patient care

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

* Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
* Respond to patient questions and or concerns according to DCA Policies
* Answering Telephones
* Scheduling Appointments
* Maintaining Appointment Book
* Confirming Appointments
* Follow up on no shows/cancellation of Appointments
* Register Patients on sign in sheet
* Post charges and payments to patient accounts
* Checking voice-mail on a daily basis
* Maintain a clean and friendly waiting area for patients

Qualifications

* Experience working in a dental, medical, or other health-care office, preferred
* Knowledge of insurance plans (HMO/PPO), is a plus
* Experience answering telephone
* Must have exceptional customer service skills
* Must be bilingual (English/Spanish)

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