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Epic Client Systems Administrator-Evernorth

4 months ago

Scottsdale, United States Cigna Full time

Role Summary: We are looking for a dynamic individual that will take on an admin role having Epic Client Systems Analyst skillsets with the Epic EMR application. The candidate will work collaboratively with peers and external teams through Agile Program. These include but are not limited to Scrum Masters, Project Managers, Developers, App Managers, Quality Analysts, Business Analysts and architects to design, develop, test and promote solutions across environments. The individual will provide accurate documentation on existing and new solutions, assist with troubleshooting and work on writing and improving code for automation.

Major Duties:

* Partner with Cigna Virtual Workspace peers to take a project from our Intake Process and deliver it in a timely manner for our business partners.
* Partner with internal Project Management and CVW teams for project prioritization and status report expectations.
* Experience working with Citrix Provisioning Services is required.
* Installs, upgrades, maintains and supports Epic client systems server platforms.
* Apply Epic client pack SUs and releases to all installed Epic applications across the environments.
* Apply and validate Windows patches to application servers. Uses System Pulse and other tools to monitors and optimize the performance of Epic applications.
* Defines, manages and implements security policies related to active directory, user accounts, profiles, access, privileges, and roles, and required audit information.
* Ability to problem solve and troubleshoot issues across servers related to Citrix and Epic
* Participate in an Agile environment --- daily huddles, sprint planning, retrospectives, ceremonies etc.
* Design, Solution, Test and Document in the areas of Development and Maintenance
* Perform Application publishing and system testing with users to confirm a successful implementation.
* Create and interpret technical design specifications and SOPs
* KT other junior team members in best practices and standards

Preferred Qualifications:

* Experience utilizing Citrix App Layering is required.
* Proficiency in workspace virtualization and application layering.
* Experience working with Citrix Provisioning Services is required.
* Server compliance reporting for monthly Security patching.
* Expert knowledge on managing "Citrix Virtual Apps and Desktops" components on-prem or in the cloud.
* Experience working with Citrix Windows Environment Manager (WEM) is highly preferred.
* Experience working with Liquidware ProUnity is highly preferred.
* Experience working with Liquidware FlexApp is highly preferred
* Experience working with Citrix User Profile Manager (UPM) is highly preferred.
* Experience working with Citrix Enterprise Layer Manager (ELM) is highly preferred
* Must be a self-starter with the ability to deal with shifting priorities as business needs evolve.
* Extensive knowledge of Epic Client Systems --- Windows applications, IIS Web Servers & Services, Citrix XenApp, load balancing, firewalls, networking, storage, 3rd party applications integrations to the Epic system and other infrastructure management that supports the ecosystem.
* Expertise in the Microsoft Windows server administration
* 5 years of Windows Server experience
* Understanding of security
* Cloud, Azure skills for continuous integration and continuous development
* Excellent interpersonal and leadership skills including the ability to work with both internal and external customers and all levels of the organization.
* Thorough understanding of the system development life cycle (SDLC).
* The ideal candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
* Excellent written and verbal communication skills and ability to openly discuss solution proposals.
* Ability to multi-task, effectively working and competing priorities simultaneously.
* Works independently with minimal oversight.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.