Member Services Rep
6 days ago
A non profit in Mercer County committed to delivering support and services to the state's hospitals, health systems and other healthcare providers is looking for a Member Service Rep. We share a collective goal of providing quality, affordable and accessible healthcare to the people of the Garden State. We are seeking a Member Service Representative/Teller.
Member Service Representative/Teller Responsibilities include, but not limited to:
§ Represents the credit union in a courteous and professional manner in all member interactions.
§ Accurately and efficiently perform maintenance on existing accounts in accordance to organization policies and procedures.
§ Accurately and efficiently processes routine transactions such as deposits, withdrawals, check cashing, check verification, loan payments, etc. in accordance to organization policies and procedures.
§ Provides accurate information to members regarding account information, organization products and services, and credit union policy.
§ Actively seeks solutions to member concerns in a professional and diplomatic manner, and escalates accordingly.
§ Maintains a comprehensive and current knowledge of all organization products and services. Explain, promote, and refer relevant products to meet the financial needs of each member.
§ Balances and performs end of day closing activities in accordance to organization policies and procedures.
§ Assists members with account reconciliation; research accounts for discrepancies when necessary.
§ Assists with all member service and operation duties as necessary.
§ Serves as back-up to additional areas within the credit union as necessary.
§ Maintains a comprehensive knowledge of all related policies, procedures, rules, and regulations applicable for the position, and keeps abreast of any changes.
§ Prevents controllable losses by strict adherence to security, compliance, and fraud & prevention policies and procedures.
§ Adheres to all policies and procedures described in the Employee Handbook.
§ Completes annual mandatory compliance and other trainings.
§ Travels to other locations as needed.
§ Assists with all other duties as required.
Qualifications
Qualifications:
§ High school diploma or equivalent
§ Maintains a professional demeanor in appearance, communication, and action
§ Well organized, able to multi-task and move quickly between priorities
§ Maintains confidentiality of all members
§ Solid working knowledge of PC-based programs
§ Previous financial services, especially cash handling, preferred
§ Ability to read, analyze, and interpret written communication
§ Ability to comprehend and respond to common employee questions
§ Ability to effectively present job-related information to employees
§ Ability to perform basic mathematical equations
§ Possess sufficient manual dexterity to skillfully operate standard office equipment including but not limited to: a computer, adding machine, facsimile machine, photocopier, and telephone
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