Customer Support Associate

1 week ago

Plano, United States PathSpot Full time

The food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.

Our team values customer-centric thinking, fast development times, and AI-driven insights across the SafetySuite products. With offices in New York City and Dallas, PathSpot has raised +$20M in venture funding to date. Together, let’s build a smarter, safer, more efficient kitchen.

As a Support Associate, you’ll work within our Customer Operations team to provide exceptional, comprehensive support to our customers. You’ll thrive in this role if you are empathetic, believe no job is too big or small, and never miss the details. This role will report to PathSpot’s Sr Director of Implementation and Customer Onboarding and be responsible for resolving support issues and managing the logistics of shipping and returning product. This is a full time, in-person position working out of PathSpot’s office in Plano.

 

What you’ll do:

  • Customer Support: You’ll be the first lines on our support line to help respond to inbound calls and emails from customers. As a go-to product and process expert on all things PathSpot, you’ll help our customers through any issue or question. The insights you collect from customer interactions will inform the future of the product. 
  • Shipping and Logistics: You’ll work with our warehouse team to ensure our product arrives to customers working, on time, and to the right location. You’ll also support shipping and logistics needs for trade shows or other PathSpot events.  
  • No day at PathSpot is the same We may need support on other projects. There will be other opportunities to get involved with cross-functional projects outside of customer support. 

 

Who you are:

  • You are able to work in person from PathSpot’s office in Plano five days a week
  • You have 1-3 years of professional support experience (experience at a startup a plus)
  • Zendesk experience a plus
  • You have a “no task is beneath me” mindset and are willing to roll up your sleeves to complete any work
  • You are comfortable working with data and Excel with an attention to detail
  • You are incredibly organized and understand how to prioritize and shift from one task to the next with a sense of urgency
  • You are consultative and able to navigate the complexities and needs of customers across various sizes and lifecycles
  • You are energized by interacting with any stakeholder throughout an organization and providing world-class service

 

What we offer:

  • A competitive salary, commensurate with experience
  • Bonus and compensation expansion opportunities through cash and stock options
  • Medical, dental, and vision insurance
  • Generous PTO and sick leave
  • An opportunity to rapidly excel your career alongside a high potential company and motivated team  
  • Career development and learning opportunities

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by your start date.

Powered by JazzHR

  • Customer Support Associate

    4 days ago

    Plano, Texas, United States State Farm Insurance Full time

    **Job Overview:**We are seeking a highly skilled Customer Support Associate to join our team at State Farm Insurance. As a valued member of our staff, you will be responsible for providing exceptional customer service and support.The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.About the...

  • Customer Support Associate

    1 week ago

    Plano, United States PathSpot Full time

    The food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands. Our team values customer-centric thinking,...

  • Store Customer Support

    5 months ago

    Plano, United States LAMPS PLUS Full time

    Description We are hiring a Retail Store Associate to join our collaborative Store Team. This is a phenomenal entry level opportunity for those who don't have prior sales experience. It provides paid on the job training in a support position while learning proven successful selling techniques. At Lamps Plus, we see this role as the path to other more...

  • Retail Customer Service Associate

    1 week ago

    Plano, United States FedEx Full time

    FedEx - JobID: PDX_FEC_6293D1ED-FC2B-4250-824D-CB7418C7A4A1_241664 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Senior Customer Success Associate

    1 week ago

    Plano, United States JPMorgan Chase & Co. Full time

    Shape the future of our customer experiences and directly influence product success. Dive headfirst into dynamic collaborations, leverage data to spark change, and guide customers trust during crucial onboarding moments. As a Senior Customer Success Associate, Customer Experience, Senior, Skills, Project Management, Product Management, Retail, Banking

  • Customer Support Representative

    3 days ago

    Plano, Texas, United States OmniOn Power Full time

    Job Overview:We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures.In this role, you will provide internal and external customer support with ITO and after-sales support (e.g. basic technical, trouble calls, order assistance, payment-related assistance)...

  • Customer Support Ambassador

    6 days ago

    Plano, Texas, United States Elite GI. Full time

    Job TitleWe are seeking a skilled Customer Relations Representative to join our team at Elite GI.About the RoleThis is a customer-facing position that requires exceptional communication skills, empathy, and a passion for delivering outstanding support experiences.About UsAt Elite GI., we pride ourselves on fostering positive relationships with our customers...

  • Customer Service and Lot Attendant Associate

    1 week ago

    Plano, Texas, United States U-Haul Full time

    At U-Haul, we're looking for a Retail Associate/Team Member to join our team as a Customer Service representative.About the RoleThis is a part-time opportunity where you'll be interacting with customers, identifying their needs, and providing them with the necessary products and services. Your main responsibility will be to interface with guests in a...

  • FOH Associate/Cashier/Customer Service

    1 month ago

    Plano, United States Egg N Bird Full time

    Job DescriptionJob DescriptionEgg N Bird Hiring: FOH Associate/Cashier/Customer Service Shift: Days, Nights, Weekends Pay: $15.00/hr. Location: Plano, TXThe FOH Associate / Cashier / Customer Service Team Member plays a key role in delivering excellent customer experiences at Egg N Bird. You’ll greet guests, manage orders, handle transactions, and ensure...

  • Customer Service Associate

    3 days ago

    Plano, Texas, United States Mercedes-Benz Full time

    Job Overview">This role is ideal for individuals who are passionate about delivering exceptional customer service. As a Customer Service Representative at Ewing Subaru of Plano, you will be responsible for handling inbound and outbound calls, providing accurate information to customers, and resolving their queries in a timely manner.Responsibilities">Provide...

  • Customer Service Associate

    1 week ago

    Plano, United States Gen Digital Full time

    Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users...

  • Customer Support Specialist

    3 weeks ago

    Plano, United States OmniOn Power Full time

    We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the...

  • Customer Support Specialist

    4 weeks ago

    Plano, United States OmniOn Power Full time

    We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the...

  • Customer Support Specialist

    1 week ago

    Plano, United States OmniOn Power Full time

    We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the...

  • Customer Support Specialist I

    4 weeks ago

    Plano, United States Biamp Systems Full time

    The role, at a glance: The Customer Support Specialist I is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing Biamp customers with the highest level of service possible. How you'll contribute: Respond to customer inquiries and...

  • Customer Support Specialist I

    4 weeks ago

    Plano, United States Biamp Systems Full time

    The role, at a glance: The Customer Support Specialist I is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing Biamp customers with the highest level of service possible. How you'll contribute: Respond to customer inquiries and...

  • Associate Customer Onboarding Manager

    1 week ago

    Plano, United States Tipalti Full time

    Position Summary As an Associate Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the...

  • Associate Customer Onboarding Manager

    1 month ago

    Plano, United States Tipalti Full time

    Position Summary As an Associate Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the...

  • Sales Operations Support Associate

    7 days ago

    Plano, Texas, United States David Yurman Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Seasonal Sales Support to join our team at David Yurman. As a key member of our sales floor operations, you will provide exceptional customer service, maintain store appearance, and assist with inventory management.About the RoleThis seasonal position is ideal for individuals looking for...

  • Support Associate

    3 days ago

    Plano, Texas, United States The Auberge at Plano Full time

    Job SummaryThe Auberge at Plano is searching for a compassionate and dedicated Support Associate to provide exceptional care and support to our senior residents. If you have a passion for working with the elderly and are committed to delivering high-quality care, we encourage you to apply.About Our CommunityThe Auberge at Plano is a leading provider of...