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In-Room Dining Server

4 months ago

Chicago, United States Trump Hotel Collection Full time

Position Overview

Service of food and/or beverage to include the delivery and order-taking of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Qualifications and Physical/Mental Requirements

* Must have a basic knowledge of dining room and service procedures and functions.
* Be able to work in a standing position for long periods of time (up to 8 hours), and to perform tasks that may involve repetitive bending, climbing stairs, and walking with minimal time spent seated
* Be able to meet the demands and schedule of an expedited menu, including working in a very fast paced manner, climbing stairs with trays, and delivering orders with complete accuracy in the time quoted
* Be able to safely lift and easily maneuver hotboxes, tables, trays of food and dishes frequently weighing more than 30 pounds
* Reading, writing and oral proficiency in the English language

Specific Position Requirements

* To have full understanding and knowledge of all food and beverage items on our menus, and serve them accordingly.
* To perform and adhere to established standards of the preparation, presentation and delivery of high quality service to our guest.
* To determine and adjust the type of service to be provided, according to the needs of the situation, in order to maximize the degree of guest satisfaction.
* To up sell menu items and hotel services to the guest.
* To ensure that the surrounding area is kept clean and organized at all times
* To monitor operating supplies and reduce spoilage and waste.
* Monitor progress of guest dining experience and remove trays and tables from guest floors at appropriate time; return the to designated location
* Cleaning of work area, guest tables and trays
* To be fully conversant with all services and facilities offered by the hotel.
* Be courteous and display a professional attitude throughout service, no matter how busy we are.
* To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisor if no immediate solution can be found and assure follow up with guest.
* Assist with preparation of guest amenities and correct delivery to guest rooms

Position Responsibilities

* To understand and strictly adhere to the rules & regulations established in the Employee Handbook and the hotel's policy on Fire, Hygiene, Health and Safety.
* To report for duty punctually wearing the correct uniform at all times.
* To maintain a high standard of personal appearance and hygiene at all times.
* To maintain a good rapport and working relationship with staff in the outlet and all other departments.
* To undertake any reasonable tasks and secondary duties as assigned by management/ supervisor
* To respond to any changes in the department's functions as directed by the hotel.
* Take breaks only as scheduled by management/ supervisor
* Have all side-work and daily responsibilities done by the end of the shift
* Checks with management before leaving.
* To attend and contribute to all Staff meetings, Departmental and Hotel training scheduled and other related activities.
* Shift schedules will be flexible, with availability to work AM, PM, and Overnight shifts, as well as all start times.
* Work harmoniously and professionally with co-workers and management.

License/Certificate

NA

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.