Front Desk Agent

7 days ago

Culver City, United States Palihotel Culver City Full time
Description
FRONT DESK AGENT (PART-TIME) | PALIHOTEL CULVER CITY

POSITION PROFILE:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

ABOUT PALIHOTEL CULVER CITY:

Palihotel Culver City reimagined the former West End Hotel, a 1920's era boarding house, into a 49-room boutique hotel, featuring Simonette restaurant and bar - all designed to highlight the history and majesty of Los Angeles' cinematic roots and Culver City's booming modern-day renaissance.

If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Culver City

THE TASK AT HAND:
  • Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
  • Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
  • Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
  • Building memorable relationships with hotel guests in line with our service standards
  • Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
  • Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
  • Inputting guest information and payments into hotel software systems, such as Opera.
  • Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
  • Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
  • Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
  • Politely enforcing established policies and procedures.
  • Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
  • Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
  • Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

WHAT WE'RE LOOKING FOR:
  • Must possess a positive attitude.
  • Must be energetic and outgoing.
  • Must be service oriented.
  • Must be a team player.
  • Must be able to multi-task.
  • Must possess excellent interpersonal, analytical, and organizational skills.
  • Must have knowledge of basic arithmetic.
  • Must have the ability to input data and access information on the computer.
  • Must be able to work a flexible schedule and shifts - weekends & holidays as needed.
  • Flexible schedule- must be available to work a variety of shifts.
  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
  • Fluency in English both verbally and non-verbally.
  • Provide legible communication and directions.
  • Ability to input and access information in the property management system/computers/point of sales system.
  • Ability to perform job functions with attention to detail, speed and accuracy.
  • Ability to prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Must be able to stand for long periods of time.
  • Must be able to push, pull or lift up to 25 lbs.
  • Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

WHAT'S IN IT FOR YOU:
  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan (future you will love this one)
  • Paid time off, holiday pay, and sick pay when you're under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
  • Professional development that sets you up for success across multiple hospitality career paths.
  • A collaborative work environment where your creative ideas can come to fruition.
  • Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
  • Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

Requirements
  • Flexible schedule- must be available to work a variety of shifts
  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting

Company Information
MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us

  • Hotel Front Desk Agent

    2 months ago

    Culver City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Four Points Culver City [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    6 months ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...

  • Front Desk Agent

    6 months ago

    Panama City Beach, United States Krishna Ventures LLC Full time $14 - $16

    The Sleep inn & Suites & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift....

  • Front Desk Agent

    4 weeks ago

    Park City, United States Westgate Resorts & Spa Full time

    There are no do-overs with vacations. As the Front Desk Agent, you know what people need and are legendary at winning them over. You have a professional, warm, and friendly demeanor and are passionate about creating a positive experience with every g Front Desk, Agent, Hotel

  • Front Desk Agent

    2 months ago

    Sioux City, United States The Warrior Hotel Group Full time

    We are looking for a vibrant, outgoing, friendly, smiling Front Desk agent to join our team at The Warrior Hotel. Job duties include:Guest Services: 90%Approach all encounters with guests and employees in a friendly, service-oriented manner. Anticipa Front Desk, Agent, Hotel

  • Front Desk Agent

    4 weeks ago

    Johnson City, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Pay Starts at $15 per hour. Weekends re Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    2 months ago

    Watford City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - The Inn at Hunters Run [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    1 month ago

    Kansas City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Kansas City Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    2 months ago

    Silver City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Holiday Inn Express Silver City [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    4 weeks ago

    Cathedral City, California, United States Aimbridge Hospitality Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the DoubleTree Golf Resort Palm Springs. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay experience for our guests.Responsibilities:Registration and check-in of...

  • Front Desk Agent

    4 weeks ago

    Heber City, United States Pyramid Global Hospitality Full time

    Elevate Your Career by joining the Black Rock Mountain Resort Family! At Black Rock Mountain Resort, we are an Employer of Choicewe understand that the care of our team members is as important as the service we provide to our guests and the communit Front Desk, Agent, Hotel

  • Front Desk Agent- PT

    7 days ago

    Cathedral City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Doubletree Golf Resort Palm Springs [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    2 weeks ago

    Park City, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: 4A466F07A70C4D2EBC8BC0E7EB3FFB09 [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Front Desk Agent

    12 hours ago

    Jersey City, United States HYATT Hotels Full time

    Hyatt Hotels - One Exchange Place [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties; Provide...

  • Front Desk Agent

    1 week ago

    Salt Lake City, United States Concord Hospitality Full time

    Front Desk Agent (PT/FT) We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • PM Front Desk Agent>

    7 months ago

    West Valley City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Salt Lake City Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    4 weeks ago

    Kansas City, United States AccorHotel Full time

    Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None  General Purpose: With the goal of providing a superior experience the Front Desk Agent is the face and voice of 21c involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities...

  • Front Desk Agent | Palihotel Culver City

    7 days ago

    Culver City, United States Palihotel Culver City Full time

    DescriptionFRONT DESK AGENT | PALIHOTEL CULVER CITYPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.ABOUT PALIHOTEL CULVER...

  • Front Desk Agent Graveyard

    7 days ago

    Salt Lake City, United States The Grand America Hotel Full time

    Graveyard shift plus pay differential!We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Front Desk Agent Graveyard

    7 months ago

    Salt Lake City, United States The Grand America Hotel Full time

    Graveyard shift plus pay differential! We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...