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Customer Service Rep/Data Entry Clerk
4 months ago
A renowned Fortune 500 company seeking Customer Service professionals to join the team. This role can offer you fantastic growth potential, an excellent company culture, and excellent benefits.
+ Must have completed AA, AS, BA, or BS from accredited university/college to be considered
+ Must be open to working on Saturdays (8 AM - 12 PM -- overtime)
+ M-F Schedule: Start times will range between 8 AM - 5 PM, 11 AM - 8 PM (must be open to both shifts)
+ 100% onsite in Cypress, CA
In this role you will...
· Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily)
· Ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts.
· Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.
· Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects
· Use organizational skills to manage resources and locate references to maximize efficiency while on the phone
· Use written communication skills to clearly and concisely document customers' accounts of all necessary information required
· Maintain an enthusiastic and positive attitude
· Be on time and ready to work at the start of the shift
Required Experience:
· Bachelor's Degree/Associate's Degree
· Strong communication skills
· Computer skills
· Team player
· Organization skills
· Problem-solving and ability to multi-task
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
