Program Assistant, Senior

3 days ago

Durham, United States City of Durham, NC Full time

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

 A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.  

Hourly Rate:  $19.37

Workdays/Times:  Monday-Friday 9:00am-1:00pm   "OR"   5:00pm-9:00pm; 

                              Saturdays 9:00am-2:00pm 

Walltown Park Recreation Center is seeking a new team member with experience leading activities, supervising recreation programs, and planning and executing special events A strong candidate will have the administrative skills to handle the daily operational tasks for the facility and the ability to provide a great level of customer service to our patrons. In this position you will have the opportunity to work with staff to come up with new ideas for programs, develop plans based on community feedback, and solely lead high quality programs for participants of all ages. If you are into fitness, good with arts and crafts, or knowledgeable about trending hot program topics in the community, we are particularly excited to hear from you and learn what you have to offer. 

* Monitors and supervises various recreational activities in multiple spaces simultaneously.
* Develops and implements programs for diverse groups, determines demographics and objectives, and sets the time and date the program will be offered.
* Researches and gathers resources for programs, maintains inventory, and orders supplies.
* Oversees facility operations and maintenance, opens, and closes the facility, and supervises field rentals.
* Ensures participants and patrons have an exemplary customer service experience by addressing questions, answering phone calls, and assisting with requests.
* Becomes well-versed in department structure and offerings to give accurate and correct information for any inquiry and direct patrons to appropriate staff members.
* Enters data such as user information and program registrations into the Active.net recreation software system.
* Maintains division records, prepares contracts, vendor forms, time sheets, attendance reports, calendars, and may assist in developing and proposing operating budgets. 
* Prepares a daily cash report, obtains needed staff signatures, and prepares collected funds for deposit.
* Performs safety and security inspections and submits necessary work order requests to supervisor.
* Completes accident and incident reports for staff and participants.
* Collaborates with law enforcement to promote safety and security in the facility, determines when to conduct drills and initiates lockdown procedures as needed.
* Conducts assigned surveys for program evaluation.

KNOWLEDGE OF: 

* Group recreational planning.
* Philosophy and objectives of group recreation and physical education.
* Community awareness and dynamics.
* Relevant technology and office machines.
* Best practices for handling money.

SKILL IN:

* Interacting positively with the public.
* Communicating effectively with varied age groups including teens and seniors.
* Planning and coordinating recreational activities and events.
* Behavior management and conflict resolution.
* Organization and facility management.
* Participating in community outreach.
* Exercising initiative and good judgment.
* Report writing and record keeping.
* Cash handling.
* High School diploma or equivalency (GED, HISet, TASC).


* Two (2) years of experience working with diverse groups in a recreational setting, supervising activities, and providing customer service.


* Must be at least 21 years of age.


* Valid North Carolina Class C Driver's License with a satisfactory driving record.


* Valid Adult and Pediatric First Aid/CPR/AED - with Anaphylaxis and Epinephrine Auto Injector Certification within six months of hire.


* Comfortable leading programs independently. 
* Able to communicate through email and text messages. 
* Experienced in developing and implementing recreational activities.

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