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Lead Surgery Scheduler- Orthopedics

4 months ago

Lancaster, United States UPMC Full time

**Purpose:**

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Provides leadership for all surgery schedulers.

**Responsibilities:**

+ Provide patients with pre and postoperative instruction according to service specific guidelines. Schedule post-operative appointments and appointments to review testing ordered by physician.

+ Assists in the recruiting and hiring of surgery schedulers

+ Send/receive patient medical records in accordance with Health Insurance. Obtain lab/x-ray reports, hospital notes, referral information, etc.

+ Assists nurses with messages/triage/OR chart prep etc.

+ Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures.

+ Ensure all billing and insurance information is current and accurate.

+ Complete forms/requisitions as needed. Schedule appointments. Manages schedules and organizing patient flow.

+ Verify insurance coverage and patient demographics.

+ Prepare and managing charts to ensure information completed and filed appropriately.

+ Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards.

+ Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined in the departmental and UPMC/UPP job performance standards.

+ Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance. Stays late to cover clinical areas as needed

+ Obtain pre-certification and/or referral prior to the date of the procedure. Ensure that informed consents are signed.

+ Prepare patient rooms, set up instruments and equipment according to department protocol.

+ Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records.

+ Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.

+ Collect patient information/history; taking vitals, performing screenings per provider guidelines.

+ Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.

+ Provides leadership for all surgery schedulers.

+ Acts as preceptor for new hires.

+ Manage inventory of supplies; restocking exam/procedure rooms.

+ Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s).

+ Completes performance appraisals for surgery schedulers.

+ Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

+ Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data.

+ Coordinate surgery cases and communicates with hospital personnel to obtain approval for hospital admissions.

+ Guides workflow and/or assigns tasks to other clinical staff.

+ Mentors, orients and provides ongoing training to staff.

+ High school diploma required.

+ Completion of a medical assisting program or 4-5 years experience in a medical field.

+ Proficiency in medical terminology preferred.

+ Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

+ General knowledge of computer software and practice management databases is required.

+ Knowledge of the Epic practice management programs preferred.

+ Strong organization, time management and interpersonal skills. Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

+ Ability to deal compassionately and professionally with patients is essential.

+ Ability to work independently and possess sound decision-making skills.

+ Ability to prioritize work demands.

+ Ability to consistently maintain confidentiality with regards to all job assignments and related information. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**