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Client Success Representative

4 months ago

Sarasota, United States Alliance Solutions Full time

Client Success Representative

Position Description:

We are looking for a Customer Success Representative to build, retain, and grow our client base. In this role, you will work closely with Alliance Solutions Sales team and implementation teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.

As a successful Customer Success Representative, you will use your consultative mindset to leverage our technology solutions within the industries we serve. You will be instrumental in creating long-lasting partnerships and delivering custom ROI (Return on Investment) analysis for your client base.

Work Location:

This position will report to the Client Success Manager and will work in our Sarasota, FL headquarters. This is NOT a remote position. Applicants must be able to commute to Sarasota office daily. We are looking for someone to join our team immediately.

Your Roles and Responsibilities:

* Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk.
* Develop and execute on-account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients.
* Build trust and create meaningful relationships among champions and key executives within each account.
* Ensure clients understand the value Alliance Solutions delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives.
* Identify and forecast risk as well as growth opportunities within portfolio.
* Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.

What you need to succeed:

* 2+ years of account management experience, preferably in a Saas environment.
* Experience in an accounting role, knowledge of accounting concepts.
* Strong empathy for customers and passion for revenue and growth.
* Deep understanding of value drivers in recurring revenue business models.
* Innovative, persuasive, creative, and have a genuine curiosity about their clients' business.
* Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change.
* Must work well within a team environment.
* While this is not a sales role, previous sales experience is a plus.

Company Benefits & Perks:

* Competitive compensation plan
* Medical, Dental, Vision coverage offered
* Supplemental insurance options available
* 401K
* Generous personal time off policy
* Eight Company paid holidays
* Flex Friday - off one Friday per month (not deducted from PTO)

Culture:

At ALLIANCE SOLUTIONS GROUP, LLC, we work hard to live our values and pursue our mission each day. Our vision is to be the gold standard in our industry in innovation and customer care, while being a beacon of workplace satisfaction.

We genuinely believe that work can be fully professional while also being fun. Our focus is on providing quality service, acting with integrity, and sharing laughter whenever we can.

Because we value our team, we are committed to ongoing training and education. We respect each person's unique contribution to our business and our culture as we actively pursue improvement, growth, and innovation. We work hard to ensure each team member feels heard and valued as we strive to provide a work/life balance that encourages long-term employee relationships.

If you seek a collaborative environment where no two days are alike, if you want a place to grow with a company that is growing with you, if you want to be respected for your expertise while expanding your skill set, and if you want to work hard in an environment where relationships are enjoyed, ALLIANCE SOLUTIONS GROUP, LLC is the place for you.

Alliance Solutions Group is an Equal Opportunity Employer and welcomes applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Equal Opportunity Employer, including disabled and veterans.