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Sea Logistics Customer Care Specialist, Export
4 months ago
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Los Angeles branch is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team.
Your Role
Reporting to the Sea Logistics Customer Care Manager you will support customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
Your Responsibilities
* You will be responsible for ensuring customer satisfaction.
* Qualification and entry of Customer orders into Operational process
* Complaint Management
* You will support customer development & maintenance.
* You will collaborate with Branch & Area management as well as Sea Logistics operations for an enhanced customer experience.
* Profit Maximization - avoid additional costs & expenses due to internal service failure.
* Financial Excellence & Development
* Quotation Management: Qualification of Customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
* Familiarization with KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG
* Customer onboarding: Inclusion and transfer of customer requirements into KN systems (Business & Customer profile)
Your Skills and Experiences
* High School Degree / Diploma
* 2 years' Sea Logistics experience
* 2 years' Customer Service experience
Good Reasons to Join
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $25.00 and $33.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1
