Administrative Services Assistant 3

POSITION RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

Provide a wide variety of confidential administrative/clerical tasks for the managers and staff for the assigned organization, managers and support staff.

Greet and screen visitors; address questions and business involving established policy, take messages, set appointments and/or refer visitors to other BPA personnel as appropriate.

Answer and screen telephone calls; respond to most questions and complete most business involving established policy or routine matters; forward questions and matters to appropriate BPA personnel as needed, following up to verify a timely response.

Respond to questions and complete business according to established policy and/or forward matters requiring action to appropriate staff, following up to verify a timely response.

Create draft, edit, and proof documents, correspondence, research, and presentations using Word, Excel, PowerPoint, and Adobe Acrobat.

Build, maintain and post Excel spreadsheets and PowerPoint presentations to SharePoint sites.

Proof, review, and when applicable, draft, correspondence, and documents prepared for manager signature; validate conformance to the established administrative policies and regulations; and confirm proper coordination and timely compliance with assigned action.

Provide recommendations and instructions to staff to maintain conformance with general policies and correspondence procedures.

Attend meetings, record meeting minutes as requested, transcribe, and disseminate as needed.

Maintain a tracking system of action items to verify timely compliance with scheduled responses or actions. Coordinate and monitor work unit responses to time-critical documents; alert BPA manager / personnel of any concerns or response delays.

Process and screen incoming and outgoing correspondence to include proofreading and the following:

Review incoming correspondence and forward matters requiring action to appropriate staff. Verify proper coordination and timely completion of assignments.

Sort and distribute incoming mail to appropriate recipient(s); as requested, review incoming correspondence.

Process outgoing mail and prepare materials for mailing, including providing self-addressed stamped envelopes, when appropriate.

Establish and maintain internal and external communication channels to coordinate a smooth flow of information and positive working relationships.

Perform faxing, scanning, photocopying, and work with the BPA print shop to request printing services.

Update and maintain desk reference manual.

Serve as back-up to Tier II and Tier IV level Administrative Assistants as needed.

Come up to speed quickly on manager and organizational priorities to track meetings, work, and delegated projects or tasks to maintain accountability, confirming established targets are met. Validate on-time documentation submission to Human Resources (HR) and verify all processes are tracked to completion within established timelines. Review and update project trackers (performance, training, etc.) for the BPA manager, alerting appropriate parties of any noted issues / concerns.

Serve as liaison between organizations, work units, and management support staff. Keep up to date on issues, priorities, and sensitivities affecting work of the organization through consistent communication with the manager, frequent interaction with other managers, and outside contacts.

Coordinate with and provide administrative guidance to new or junior contract support personnel; may delegate assignments to other contract administrative personnel at the request of the BPA manager.

Administrative Team:

Organize and coordinate Organizational Administrative Team Meetings.

Attend mandatory Administrative Team Meetings.

Participate as a team member and in team meetings both professionally and collaboratively.

Work as a team member to:

Standardize, streamline, and improve overall administrative processes throughout the organization.

Help resolve organizational administrative issues and work on solutions as a group.

Complete teamwork assignments.

Coordinate managers' daily Outlook calendars and schedules with full responsibility for scheduling and prioritizing managers' appointments, meetings, conferences and calendar:

Coordinate appointments, including commitments of time. Advise manager of appointments and other commitments that might have a bearing on future decisions.

Organize, plan, prioritize, coordinate, schedule, and verify appointments, meetings (in-person, phone conferences, web-based), conferences, and training for BPA managers and other staff (securing rooms, phone bridges, projection/media, and other meeting supplies). This may include drafting agenda and other meeting materials and developing background information for review, consideration and finalization by appropriate BPA manager / personnel.

Accept meeting invitations, assist with outside visitor requests, and schedule interviews.

Schedule and arrange meetings, conferences, and training including, associated logistics and any necessary equipment (securing rooms, phone bridges, projection equipment, web-based media, etc.).

Assist, compile, organize, and verify appropriate files, notes, and other materials are in order and ready for use at meetings, appointments, etc.

Draft agendas, coordinate speaking points, plan for guest(s) / guest speakers, and research and draft background information / materials as requested.

Arrange for representation by others if BPA manager's time and priorities make necessary.

As requested, attend and take meeting minutes / notes, transcribe / draft, and distribute as appropriate.

Inform manager and staff of appointments and other commitments that might have a bearing on future decisions.

Assist BPA manager in a variety of personnel and other actions for Federal employees (BFTE) and supplemental labor contract personnel (CFTE), including:

Prepare and enter requests for BFTE personnel actions (e.g., award requests, recognition certificates, and retirement documentation) into HRMIS and track actions for completion. Prepare recognition certificates for the organization.

Coordinate and track reporting requirements and activities related to federal staff including creation/submission of travel documents, telework agreements, and required training.

Register manager and staff for internal/external training classes and conferences.

Assist BPA manager with employee engagement activities and planning.

Verify completion of all required training for employees and managers by communicating what training is due, how to obtain training, submitting external training requests, and tracking training completion status.

Maintain Employee Tracking Log, BFTE tracking, on-board reports, training, medical surveillance, emergency contact, and reimbursement tracking information.

Update and maintain agency survey records; follow up with organizations to track and assist to implement any resulting improvement changes.

Assist BPA manager by recommending and implementing approved staff recognition opportunities.

Track and maintain Overtime/Comp Time authorizations for BFTE personnel.

Complete appropriate new employee on-boarding activities.

Prepare CFTE employee assignment extension documents; implement, oversee and complete related documentation, and submit for proper review and approval, while performing associated follow-up to obtain required signatures and approval.

Designated as a proxy for the DOE performance management system. Coordinate and assist managers with development of annual managers' and employees' performance appraisal plans by assisting in implementing, completing, and tracking documentation management. Schedule and track to completion all managers' and employees' progress reviews, performing associated follow-up to obtain required signatures and approvals.

Apply strong familiarity with manager's performance contract to prioritize and track meetings, work, and delegated projects or tasks to maintain accountability and to assist in ensuring established targets are met. Validate on-time documentation submission to Human Resources (HR) and verify all processes are tracked to completion within established timelines.

Arrange travel (domestic, invitational and foreign), such as airline arrangements, hotel accommodations, and rental car and shuttle reservations, for BPA Manager, Lead and staff as needed, which may include:

Assist to prepare and submit passport documentation as necessary.

Assist management and staff to setup profiles in the BPA travel system (currently Concur).

Prepare / draft necessary foreign and domestic forms associated with travel when working with the government.

Prepare and process travel authorizations and vouchers for group managers and staff using Concur.

Validate that travel is complete and process travel documentation in a timely manner and in accordance with federal and BPA travel procedures and policies.

Track, monitor, and notify BPA manager and subject personnel of needed approvals, signatures, or other actions to enable timely reimbursement processing and reporting.

Collaborate with managers and staff to coordinate Time & Attendance per established procedures, which may include:

Prepare and review federal personnel time and attendance reporting to verify accuracy for certification by manager(s) and supervisor(s) using the Bonneville Business Enterprise System (BES) and HRMIS.

Serve as timekeeping power user (able to input time for others) as requested.

Maintain and reconcile employee leave calendar submissions with payroll.

Check leave entries to verify accuracy using organizational leave calendars and other documentation. Verify that time has been manager approved.

Use the Fieldglass system to review time sheets for contract personnel and verify that reporting is accurate.

Verify time and attendance procedures, policies, and practices including any special time recording requirements (admin leave, holidays, etc.) are communicated to management and staff in a timely manner.

Assist with scheduling interviews through Fieldglass; prepare interview packets for assigned manager(s).

Provide overall administrative support to staff members by acting as the liaison with HR, IT, SLMO, Workflow Connection, Security, Safety, Motor Pool, Facilities, Space Management, and administrative services groups to process, coordinate, request, and track:

Office moves and workstation adjustments using Workflow Connection.

Onboarding activities for new contract and federal personnel.

Computer, software upgrades, IT equipment, and other resource requests.

Computer, copier, and printer maintenance.

Requests for office supplies. Distribute to appropriate staff per established BPA procedures.

Coordination of badge return to SLMO.

Coordination of cell phone requirements and inventory for staff, including ordering, receiving, service setup, delivery, collection.

Serve as organization's central point of contact for accident reporting, including collection, correction, and distribution of required documentation. Communicate with employees, managers, safety office, HR, and other resources regarding policy, regulations, etc.

Maintain office supply stock. Act as a point of contact for troubleshooting, configuration, inventory, and maintenance of office systems and processes.

Coordinate maintenance for Government Vehicles (GOV) assigned to the organization; drive GOVs to and from service appointments and report mileage monthly.

Maintain the organizational SharePoint site including updating changes and adding new content.

Establish, maintain, and administer SharePoint organization, team, and other meeting/project sites including setting up document repositories, calendars, workspaces, and tracking lists. Assist with content and permissions.

Maintain a tracking system of suspense items to verify timely compliance with scheduled responses or actions utilizing SharePoint. Coordinate and direct work unit responses for time-critical documents.

Maintain all records management within SharePoint, including physical and electronic official files, retention and conformance.

Mark documents and maintain filing system(s), files, emails and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

Conduct / assist with an annual review and inventory of official files and maintain the organizational file outline with oversight and approval of the BPA manager.

Review and process Transmittals for Administrator/CEO Approval (TACs) for assigned organizations and to ascertain conformance to administrative policies, procedures, and regulations. Verify proper coordination and timely compliance with assigned action. Advise and provide technical input to confirm conformance with general policies and correspondence procedures.

May coordinate or assist with organizational and BPA events such as: presentations, retirements, project or employee recognition celebrations, and Combined Federal Campaign (CFC) events.*

Organizational Specific Responsibilities:

Perform back-up formatting and quality review for all customer contracts that originate in TPC.

Send checks from customers to lock box via Payroll Office and per established procedures.

Facilitate Eddy Award process and prepare the certificates to be awarded at staff meetings monthly.

Update communication board for monthly recognition events.

Prepare Network Memos for Vice Presidents' signatures and distribution.

Prepare customer Loss Factor Letters for Account Executives' signature.

Prepare and distribute Interconnection Facilities Studies packages to internal and external customers.

Enter mileage for vehicles assigned to TPC into the BES PS Financials program.

Assist the Customer Service Reliability Program (CSRP) with scheduling and correspondence as needed.

Coordinate electronic filing in Project Web Access (PWA).

Perform routine data stewardship functions for Customer Data Management (CDM) system data, including changes in Customer Service Engineer assignments and updating customer information.

*Participation/attendance in voluntary events is NOT billable to BPA. Time spent planning and organizing these events is considered part of the duties of the position and may be performed on billable time.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

High school diploma or equivalent is required.

Associate's degree in Secretarial Science, Administrative Management or related field is preferred.

6 years of demonstrated administrative/clerical experience is required.

Required Technical Skills & Experience (required on matrix)

4 or more years of relevant work experience in administrative support functions with Microsoft Office programs such as Word, PowerPoint, Excel, and Outlook.

Intermediate to advanced skills/experience with SharePoint sufficient to:

Support, manage, edit, and maintain site.

Preferred Skills & Experience (optional on matrix)

Excellent communication skills (written and verbal).

Additional Requirements (not required on matrix)
Valid U.S. Driver's License is required.

 

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