Member Experience Manager

1 week ago


Manchester, United States St. Mary's Bank Full time

WHAT'S NOT TO LOVE ABOUT WORKING AT ST. MARY'S BANK?

At St. Mary's Bank, we take pride in our heritage as New Hampshire's- and the Nation's- first credit union. For over a century we've been committed to the credit union philosophy of "people helping people."

St. Mary's is a cooperative financial institution, which means that our success, depends on the success of our members. As a solid, stable financial institution with over a century of success, we have created a work environment that rewards dedicated employees with benefits to help them achieve their personal and professional best.

THE BEST JOBS ENRICH YOUR LIFE WITH MUCH MORE THAN JUST MONEY

St. Mary's Bank offers its employees highly competitive compensation packages. But that's just the beginning of what makes working on our team so rewarding. At St. Mary's:

* You have the opportunity to do what you do best everyday
* Your opinions count
* Your fellow employees are committed to quality
* Your job is important
* You are directly connected to the company's mission
* You will have opportunities to learn and grow
* You have an opportunity- and a duty- to serve your community through volunteerism

Consistent with Organizational Excellence standards the successful individual in this position will be responsible for providing ongoing coaching support to branch staff, ensuring operational guidelines are met to minimize credit union exposure and meet portfolio and production goals in support of the annual Credit Union Business Plan.

* Successfully manage a branch office ensuring to meet portfolio and loan production goals.
* Cultivate business relationships within the local business community via outbound calls, on site visits, volunteerism and attendance in local community events to drive business and generate business leads for branch growth portfolio.
* Successfully performing as a sales and referral coach to the sales staff by providing ongoing informal and formal sales techniques to include conducting on-job coaching, conducting effective sales meetings, coordinating promotions and other means, as applicable, in order to assist the branch in meeting its sales and referral goals.
* Ensure sound operation of the branch to include risk, security, quality standards, expense control and compliance to protect member accounts and minimize exposure.

Qualifications:

* Minimum of a Bachelor's Degree in business management or related experience.
* A minimum of five years managerial experience in a sales and service industry.
* Excellent leadership and team building skills required, with a proven track record in sales and management skills.
* Proven track record of five years of successful sales, member service, compliance and branch operations.
* Experience in the origination and processing of commercial and consumer loans.
* Experience with productivity planning, budgeting and compliance issues desired.
* Strong verbal and written communication skills required.
* Possess strong initiative and the ability to present a polished, professional image to the membership and community.
* Possess strong time management, analytical and problem-solving skills, and ability to work under pressure.
* Strong PC skills (i.e., Microsoft Office, Exchange) required.
* Able to work a flexible schedule, which includes opening and closing the branch and working evenings and weekends
* Minimum three years of successful experience in business development required.



  • Manchester, United States St. Mary's Bank Full time

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