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Client Advisor, Wynn Las Vegas

4 months ago

Las Vegas, United States Bvlgari Full time

Client Advisor

B V L G A R I is seeking a Client Advisor for our Boutique. The Client Advisor is responsible for acting as a Brand Ambassador and delivering an exciting and memorable customer experience. Creating, stimulating, and maximizing sales opportunities to achieve store sales and profit targets and provide excellent client service.

Essential Duties:

* Welcome all clients/prospects entering the store for whatever reason (browsing, purchasing, after-sales), provide extraordinary service, and always have the client leave a remarkable impression
* Contribute to the achievement of the store and service KPIs through a proactive and consistent commitment to achieve the sales budget monthly and annually.
* Manage the sales process as per delivery standards (from Welcome to Packaging), ensuring the correct application of selling techniques to deliver a UNIQUEshopping experience.
* Convey the warm Italian hospitality mindset through each step of the interaction with the client.
* Listen empathetically to understand and adjust to client's needs, providing customized advice.
* Establish and develop relationships with existing clients and engage new customers to Bulgari.
* Perform all CRM one-to-one activities as per Store Manager indications, including CRM AFSS.
* Communicate with management about opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty among new and existing clients.
* Assist and provide exceptional service to clients with any After Sales need (exchanges, returns, repairs)
* Manage morning set-ups for the store and ensure perfect execution of Visual Merchandising guidelines. Manage breakdown after the store closes.

Key Competencies:

* At least three years of work experience in a luxury retail environment or working with luxury products.
* Proactive selling and negotiation skills
* A second language skill would be a plus.
* Attention to detail, good organizational skills, priority setting, and personal accountability.
* Must work retail hours - Weekdays and Weekends, Evenings & Holidays
* Ability to lift a certain amount of weight - up to 25 pounds
* Knowledge of Microsoft Office programs: Excel, Word, PowerPoint, and ability to acquire some expertise in Store operation applications (Beanstore, SalesForce, SAP)
* Exceptional Team Player