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In Room Dining Server

4 months ago

Franklin, United States Southall Full time
At Southall, we are looking for team members to help us as we continue our journey to inspire culinary consciousness - showcasing fresh, seasonal fare that highlights the path from seed to plate. Our dining experiences take place just steps from where our ingredients are grown and raised.

All-day and in-room dining emanate from the kitchen at Sojourner, where breakfast, lunch and dinner are served daily in the heart of the Inn at Southall. From handcrafted smoothies and house-smoked and cured meats at breakfast to shareable lunch and dinner dishes that highlight the season's freshest ingredients, Sojourner is elegant but casual. Butcher to beekeeper, barista to sommelier, hen house to patisserie, delicacies preserved and foraged... this is Southall.

As the In Room Dining Server you will help us forage new and lasting connections with our guests who dine with us, showcasing our fresh, seasonal fare that highlights the path from seed to plate through phone orders and delivery to our guest in the inn and cottages. This role will require being outdoors at times and working in varying weather conditions.

Responsibilities
  • Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality.
  • Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item's origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
  • Complete breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
  • Anticipate guest needs, assess satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
  • Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.

Skills and Experience
  • Customer service experience
  • Excellent verbal communication skills
  • Strong organizational skills
  • Team player
  • Attention to detail
  • Strong problem-solving skills

Education and Requirements
  • High School Diploma
  • Must be able to push, pull and lift 50 lbs.
  • Available to work weekends, evenings and/or holidays
  • Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.