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Centralized Scheduler
4 months ago
This position resides in our call center and is responsible for handling inbound calls. Once fully trained, this position is a hybrid role which allows for working in-office and remotely.
JOB PURPOSE:
Scheduling, pre-registration and insurance verification of all centralized scheduling services/procedures.
Maintaining overall knowledge of the Patient Registration system in order to answer patient inquiries
about insurance billing/payment and self-pay liability.
KEY RESPONSIBILITIES:
1. Performs scheduling for clinical services as defined for hospital and outpatient center
2. Operates and utilizes the Scheduler Program in the hospital computer system
3. Provides physician offices with necessary instructions regarding scheduled procedure
4. Provides patients as related with necessary information regarding scheduled appointment
5. Works closely with Scheduling Coordinator to resolve any scheduling conflicts and with clinical
service departments for changes or methods of scheduling.
6. Works a part of a team for the overall process for patient access, from the scheduling process until
completion of procedure
7. Provides other scheduling functions as needed.
MINIMUM EDUCATION REQUIRED:
High School graduate or equivalent.
MINIMUM EXPERIENCE REQUIRED:
Two (2) years of previous healthcare or related customer service experience required.
In lieu of experience, a bachelor's degree can be substituted.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Healthcare experience in an outpatient setting or physician's office preferred.
