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Associate OneSource Service Support Specialist
4 months ago
Description:
* Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards.
* Develops client relationship and understanding of client business and product installations to identify service needs plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
* Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
* Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Additional Skills & Qualifications:
* The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
WHY ACTALENT
* Work with a dedicated career partner specialized in your healthcare skill set
* We advocate on your behalf so you get what you want and need out of your job
* Get performance feedback, career advice, and access to ongoing professional
* development tools
* Build your career and learn new skills through projects as diverse as your curiosity
* You are eligible for benefits, paid-time-off, and competitive wages that are paid weekly
ABOUT ACTALENT
Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
* Hiring diverse talent
* Maintaining an inclusive environment through persistent self-reflection
* Building a culture of care, engagement, and recognition with clear outcomes
* Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
