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Server (Caviar Kaspia at The Mark Hotel)

4 months ago

New York, United States The Mark Hotel Full time
High check average restaurant in one of New York's most affluent neighborhoods. High check average, can average $1,300.00 gross per week with tips.

Statement of Purpose:

The Server's priorities and responsibilities are to exceed our guest's expectations by providing them with the highest level of consistent, professional and courteous service.

Primary Duties:
  • To uphold the Caviar Kaspia at The Mark Hotel Mission Statement while performing positional responsibilities.
  • To adhere to company policies and procedures, as stated in the company Handbook.
  • To provide the highest quality service to guests at all times.
  • To be thoroughly knowledgeable about the caviar offerings of the restaurant and able to engage with guests about their preferences and our offerings.
  • To treat every guest, employee and vendor with respect and dignity.
  • To report to work on time and in proper uniform, always punching in and out as required of all employees.
  • To promote teamwork within the restaurant, creating a positive work environment.
  • To properly execute all necessary steps of service.
  • Ensure the highest levels of cleanliness and organization throughout the restaurant at all times.
  • To provide exemplary service to all guests by applying knowledge of service and the food and beverage menus.
  • Attend Pre-Shift Daily
  • Perform other job related activities as required or assigned by the supervisor.
  • Complete a positional training program with validation measures throughout.
  • Check identification of all guest's under age of 30.
  • Maintain accurate financial records of the shift, including all discounts and comps
  • Respond positively to any guest's requests.
  • To be present and participate in all monthly training seminars
  • To execute daily side work with enthusiasm and motivation.
  • To check with customers to ensure that they are enjoying their experience and meals.

Requirements:
  • Proficient in all aspects of fine dining service
  • Knowledge of food and beverage as well as a passion to cultivate this skill.
  • May be required to lift up to 30 lbs. occasionally
  • Possess a proven track record for guest satisfaction
  • Displays a confident and professional appearance and meets company grooming standards.
  • A team player that understands vision of short and long term goals and has an ability to multitask.
  • Attention to detail and ability to meet deadlines.

Education and Experience:

  • Two years prior front of the house experience in a high volume, upscale dining establishment.

Other:

May be required to lift up to 30 lbs. occasionally. Available to work late nights, holidays and long days as necessary.