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Medical Support Technician
4 months ago
Summary:
Provides front desk support, identifies third party benefits such as Medicare, Medicaid and or private insurance, performs registration according to Chickasaw Nation eligibility guidelines and prepares the appropriate documents for the professional staff needed for the visit.
Responsibilities:
* Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
* Scans documents into software
* Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
* Properly reactives a retired / archived record
* Flexibility in cross-training and providing coverage for clinic to clinic
* Establishes a visit in the electronic health record for provider and clinical staff through the check in process
* Determines the eligibility of patients seeking health care
* Reviews and corrects as necessary registration error reports with a supervisor
* Explains the program to beneficiaries
* Performs pre-registration duties when applicable
* Provides a Routing slip, Medication Reconciliation List and other documents as appropriate to the patient
* Schedules new patient, referral and follow-up appointments, handles all cancellations, and communicates appointment reminders
* Collects and verifies third party Medicare, Medicaid and or Private insurance and obtains appropriate authorization signatures
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* All other duties as assigned
Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Communicates verbally with team, departments, guests and management
* Writes effective communications with team, departments, guests and management
Skills:
Essential:
* Electronic health record software as appropriate
* Printers and scanners
* Accurately type 30 words per minute
Experience:
Essential:
* No prior experience required.
Education:
Essential:
* High School, GED or Equivalent
Credentials:
Essential:
* Pass general background check
Working Conditions:
Essential:
* Works in an office setting
* Computers, printers, phones
* Potential exposure to contagious diseases
* Communications phone, computer
* Communications written, verbal
* Interacts with patients in difficult and/or emergency situations
* Pass pre-employment drug test
* Frequently bend, kneel, stoop, push, reach
* Frequently lift and or carry and or carry up to 10 lbs
* Sometimes lift and or carry up to 25 lbs
* Sitting up to 100% of shift
* Standing up to 50% of shift
* Walk up to 50% of shift
