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Front Desk Supervisor

4 months ago


Costa Mesa, United States Remington Full time
Job Description

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What you get

  • Remington Hilton Room Discounts
  • Generous Paid Time Off
  • Free lunch and dinner served daily
  • 401K plus up to 5% match
  • Stipend for Shoes
  • 100% Medical Coverage for you and your family. (Some exclusions apply)
  • Incentive and Bonus Programs
  • One week a year to celebrate you
  • Tuition Reimbursement
  • Access to marketplace of exclusive employee discounts

Location Description

3050 Bristol Street, Costa Mesa, California 92626

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Requirements

What we are looking for

  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests

Range of Pay: $21.85 - $25.70