Current jobs related to Front Desk Agent - Shelton - Highgate Hotels

  • Front Desk Representative

    4 days ago

    Shelton, Connecticut, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable stay. This role requires strong communication skills, attention to detail, and the ability to multitask in a...

  • Front Desk Representative

    4 days ago

    Shelton, Connecticut, United States New Castle Hotels Full time

    Front Desk Agent Job DescriptionAs a Front Desk Agent at New Castle Hotels, you will be the first point of contact for our guests, setting the tone for their stay. Your warm welcome and genuine hospitality will make a lasting impression, ensuring our guests feel valued and cared for.Key Responsibilities:Make a First Impression: Deliver exceptional customer...

  • Front Desk Ambassador

    5 days ago

    Shelton, Connecticut, United States New Castle Hotels Full time

    Job Overview As a Front Desk Agent at New Castle Hotels, you will be the first point of contact for our guests, setting the tone for their stay. This role requires a genuine passion for delivering exceptional hospitality experiences, whether in person or over the phone. You will be responsible for making a lasting impression on our guests, ensuring they...

  • Front Desk Representative

    1 week ago

    Shelton, Connecticut, United States New Castle Hotels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Representative to join our team at New Castle Hotels. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless stay experience.Key ResponsibilitiesMake a Lasting...

  • Housekeeper Part Time Position

    2 days ago

    Shelton, Connecticut, United States Extended Stay Full time

    Housekeeper Job DescriptionAs a Housekeeper at Extended Stay, you will be responsible for maintaining the cleanliness and organization of our guest rooms. Your duties will include:Cleaning assigned guest rooms according to company standards and proceduresStocking carts and cart rooms as needed or directed by managementReporting any maintenance issues or...

  • Night Auditor

    1 week ago

    Shelton, United States Residence Inn Shelton Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Licensed Esthetician

    2 weeks ago

    Shelton, Connecticut, United States Massage Envy Full time

    About the RoleWe are seeking a skilled and passionate Licensed Esthetician to join our team at Massage Envy Shelton. As a Skincare Specialist, you will have the opportunity to work with clients to help them achieve their skincare goals and provide exceptional customer service.Key ResponsibilitiesPerform high-quality skincare services, including facials and...

  • Veterinary Client Service Representative

    6 days ago

    Shelton, Connecticut, United States Community Veterinary Partners Full time

    Job SummaryWe are seeking an experienced Veterinary Client Service Representative to join our team at Community Veterinary Partners. As a key member of our hospital staff, you will be responsible for providing exceptional client service, managing front desk operations, and supporting our veterinary team.Key ResponsibilitiesProvide warm and welcoming service...

  • Practice Administrative Associate

    1 month ago

    Shelton, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Practice Administrative Associate serves to coordinate...

  • Night Auditor

    2 weeks ago

    Shelton, United States Residence Inn Shelton Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Veterinary Client Service Representative

    7 days ago

    Shelton, Connecticut, United States Community Veterinary Partners Full time

    Job SummaryWe are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our team at Community Veterinary Partners. As a key member of our hospital staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our veterinary team.Key ResponsibilitiesProvide warm...

  • Night Auditor

    2 weeks ago

    Shelton, Connecticut, United States Residence Inn Shelton Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Night Auditor to join our team at Residence Inn Shelton. As a key member of our accounting and guest services team, you will be responsible for reconciling hotel cashier transactions, reviewing and compiling management reports, and ensuring the accuracy of guest billings and city ledger...

  • Management Trainee

    2 weeks ago

    Shelton, United States Coastal Connections Connecticut Full time

    Job DescriptionJob DescriptionWas the growth potential in your position 86’d like last week’s special? Tired of selling your soul for tip money? Well we have the solution for you! We wanted something that fit right in the middle between professional business culture and the flexibility of the service industry. We wanted a work environment where we could...

  • Patient Service Coordinator

    1 month ago

    Shelton, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Mon-Fri Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare...

  • Night Auditor

    3 days ago

    Shelton, Connecticut, United States Residence Inn Shelton Full time

    Job Title: Night AuditorResidence Inn Shelton is seeking a detail-oriented and organized Night Auditor to join our team. As a Night Auditor, you will be responsible for reconciling all hotel cashier transactions, reviewing and compiling management reports, and ensuring the accuracy of guest billings and city ledger transactions.Key Responsibilities:Reconcile...

  • Bodywork Specialist

    1 week ago

    Shelton, Connecticut, United States Massage Envy Full time

    ## Massage Envy Shelton Job Opportunity ### Overview At Massage Envy Shelton, we're seeking a skilled professional to join our team as a Bodywork Specialist. As a key member of our staff, you'll have the opportunity to combine your bodywork skills with massage expertise to help clients improve flexibility, mobility, and performance. ### Perks & Pay *...

  • Maintenance Engineer

    1 week ago

    Shelton, Connecticut, United States Hyatt House Shelton Full time

    Job SummaryThe Maintenance Engineer is responsible for assisting with the operation, maintenance, and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program, handling guest requests, and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient...

  • Licensed Massage Therapist

    1 week ago

    Shelton, Connecticut, United States Massage Envy Full time

    {"Perks & Pay": "Competitive base pay of $25/hour plus tips, bonuses, and commissionsSupplemental insurances such as Dental, Accidental, Hospital and MoreDiscretionary matching 401(k)Sick PayAnnual AMTA membership with insurance at no cost to you20+ free continuing education courses every yearEmployee referral bonus programEmployee Assistance ProgramA...

  • Authorization & Accnt Verification Specialist

    4 weeks ago

    Shelton, United States Advanced Radiology Consultants Full time

    Job DescriptionJob DescriptionJoin our Culture of Caring! Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring and friendly environment. Schedule: Monday-Friday...

  • Authorization & Accnt Verification Specialist

    3 weeks ago

    Shelton, United States Advanced Radiology Consultants Full time

    Join our Culture of Caring! Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring and friendly environment. Schedule: Monday-Friday 8:30am-5pm Position Summary: An...

Front Desk Agent

4 months ago

Shelton, United States Highgate Hotels Full time
Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


Residence Inn Shelton

1001 Bridgeport AveShelton, CT 06484

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.