Current jobs related to Dual Front Desk Manager - Dallas - Aimbridge Hospitality

  • Dual Front Desk Manager

    1 week ago

    Dallas, Texas, United States Aimbridge Hospitality Full time

    Job SummaryThe Dual Front Desk Manager is responsible for ensuring the smooth operation of the Front Office at two properties. This individual must provide exceptional service to guests, maximize room revenue and occupancy, and lead a team of Front Desk personnel.Key ResponsibilitiesRespond to guest requests, problems, and complaints in a timely and...

  • Dual Front Desk Manager

    2 months ago

    Dallas, United States AC Hotels Dallas Downtown Full time

    Job Summary: The Dual Front Desk Manager is responsible for ensuring the operation of the Front Office at 2 properties. This individual must perform in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are...

  • Dual Front Desk Manager

    2 weeks ago

    Dallas, Texas, United States AC Hotels Dallas Downtown Full time

    Job Summary:The Dual Front Desk Manager is responsible for ensuring the smooth operation of the Front Office at 2 properties. This individual must perform in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.Key...

  • Dual Front Desk Manager

    2 weeks ago

    Dallas, Texas, United States AC Hotels Dallas Downtown Full time

    Job SummaryThe Dual Front Desk Manager is responsible for ensuring the smooth operation of the Front Office at 2 properties. This individual must perform in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.Key...

  • Dual Front Desk Manager

    7 days ago

    Dallas, Texas, United States AC Hotels Dallas Downtown Full time

    Job SummaryThe Front Desk Manager is responsible for ensuring the smooth operation of the Front Office at our hotel. This individual must provide exceptional customer service, maximize room revenue and occupancy, and lead a team of Front Desk personnel to achieve these goals.Key Responsibilities:Respond to guest requests, problems, and complaints in a timely...

  • Mansion Overnight Front Desk Agent

    2 months ago

    Dallas-Fort Worth Metroplex, United States Overnight Front Desk Agent Full time

    Job summary - • Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Essential Duties and Responsibilities – (Key Activities) The following are specific responsibilities and contributions critical to the successful...

  • Front Desk Representative

    1 day ago

    Dallas, Texas, United States LH 1159 N MADISON MANAGER LLC Full time

    Job SummaryWe are seeking a skilled and friendly Part Time Front Desk Agent to join our team at LH 1159 N MADISON MANAGER LLC. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesCheck guests in...

  • Front Desk Manager

    2 months ago

    Dallas, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....

  • Assistant Front Desk Manager

    3 weeks ago

    Dallas, United States Accor North America Full time

    Assistant Front Office Manager Inspiring and engaging. As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Division Operations, and ensure an exceptional guest journey. What you will b Front Desk Manager, Assistant, Office Manager, Manager, Front Desk, Operations, Hotel

  • Front Desk Operations Manager

    7 hours ago

    Dallas, Texas, United States Accor North America Full time

    Assistant Front Desk ManagerAs an Assistant Front Desk Manager at Accor North America, you will play a key role in ensuring an exceptional guest experience. Your leadership and interpersonal skills will be essential in maximizing Rooms Division Operations.Key Responsibilities:Lead and motivate the Front Desk team to deliver exceptional serviceDevelop and...

  • Front Desk Operations Manager

    1 day ago

    Dallas, Texas, United States AccorHotel Full time

    Assistant Front Desk ManagerJoin our team at Fairmont Dallas, a luxurious hotel in the heart of downtown Dallas, as an Assistant Front Desk Manager. As a key member of our Front Office team, you will be responsible for leading and managing all aspects of the Front Office department, ensuring exceptional guest service and maximizing revenue strategies.Key...

  • Assistant Front Desk Manager

    1 week ago

    Dallas, Texas, United States AccorHotel Full time

    Job SummaryWe are seeking a highly motivated and experienced Front Office Operations Lead to join our team at AccorHotel. As an Assistant Front Office Manager, you will be responsible for leading and managing all aspects of the Front Office department, ensuring exceptional guest experiences and maximizing revenue strategies.Key Responsibilities:Lead and...

  • Front Desk Representative

    4 days ago

    Dallas, Texas, United States Hôtel Swexan Full time

    {"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a skilled Front Desk Agent to join our team at H\u00f4tel Swexan. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations in our front office management department.", "Responsibilities": ["Greet and assist guests, respond to...

  • Front Desk Representative

    2 weeks ago

    Dallas, Texas, United States Moe's Hospitality, LLC Full time

    Job Title: Front Desk AgentMoe's Hospitality, LLC is seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest reservations, check-in, and check-out procedures, and...

  • Front Desk Supervisor

    3 days ago

    Dallas, Texas, United States The Element Hotel Gaston Full time

    Front Desk Supervisor Job DescriptionRaines Co. - Your Future is NowJob Summary: We are seeking a highly skilled Front Desk Supervisor to join our team at The Element Hotel Gaston. As a Front Desk Supervisor, you will be responsible for ensuring exceptional customer service and leading the front office team to achieve our high standards.Key...

  • Front Desk Associate

    2 weeks ago

    Dallas, Texas, United States HEI Hotels and Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at HEI Hotels and Resorts. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service:...

  • Front Desk Associate

    2 days ago

    Dallas, Texas, United States annandaleco Full time

    Job OverviewWe are seeking a highly skilled and friendly Front Desk Representative to join our team at Annandaleco. As a key member of our office staff, you will be responsible for providing exceptional customer service, representing our company, and responding to customer inquiries. Your role will involve maintaining a clean and organized front desk,...

  • Front Desk Representative

    4 weeks ago

    Dallas, United States the Blue Agency Full time

    Job Title: Front Desk Representative Location: Dallas, TX Position Type: Full-Time Job Summary: We are seeking a friendly and professional Front Desk Representative to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing excellent customer service, managing inquiries, and ensuring a smooth front desk...

  • Front Desk Attendant

    4 months ago

    Dallas, United States Texas Family Fitness Full time

    SummaryIt’s all about you! The Front Desk Attendant is a critical position in our clubs. You are the face of Texas Family Fitness! The Front Desk Attendant is ultimately responsible for the guest experience. You will be an Ambassador of Texas Family Fitness with a wealth of knowledge about all aspects of club operations. The Front Desk Attendant will own...

  • Front Desk Coordinator

    2 hours ago

    Dallas, Texas, United States Vaco Los Angeles Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Vaco in Grapevine, Texas. This is a contract-to-hire opportunity with a great company.Job Summary:The Front Desk Receptionist will provide exceptional customer service, greet visitors, and manage the front desk operations. The...

Dual Front Desk Manager

4 months ago

Dallas, United States Aimbridge Hospitality Full time

Job Summary

The Dual Front Desk Manager is responsible for ensuring the operation of the Front Office at 2 properties. This individual must perform in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Responsibilities

QUALIFICATIONS:

* At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
* Supervisory experience required.
* Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
* Must have a valid driver's license from the applicable state.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

* Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
* Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
* Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
* Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
* Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
* Develop employee morale and ensure training of Front Desk personnel.
* Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
* Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
* Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
* Participate in required M.O.D. program as scheduled.
* Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
* Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
* Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
* Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
* Ensure that no-show revenue is maximized through consistent and accurate billing.
* Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
* Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
* Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
* Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
* Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
* Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
* Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
* Ensure implementation of all Aimbridge Hospitality policies and house rules.
* Understand hospitality terms.
* Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
* Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
* Ensure correct and accurate cash handling at the Front Desk.
* Attend monthly all-employee team meetings and any other functions required by management.
* Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
* Obtain all necessary information when taking room reservations.
* Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
* Be aware of all rates packages and promotions currently underway.
* Follow and enforce all Aimbridge Hospitality hotel credit policies.
* Process and handle guest laundry (property specific).
* Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
* Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards.
* Establish and maintain key control system.
* Ensure participatin within department for monthly Aimbridge team meeting.
* Focus the Front Desk Department on their role in contributing to the guest service scores.
* Monitor all V.I.P.'s special guests and requests.
* Maintain required pars of all front office and stationary supplies.
* Review daily Front Office work and activity reports generated by Night Audit.
* Review Front Office log book and Guest Request log on a daily basis.
* Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
* Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
* Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
* Conduct meetings according to Aimbridge Hospitality standards as required by management.
* Other duties as required.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan