Supervisor, Circulation

The Highlights:

As a member of the Access Services team, the Circulation Supervisor facilitates access to library materials for DePaul students and other users of the John T. Richardson Library in Lincoln Park and supervises student workers in the department.

The Circulation Supervisor will work in a highly-supportive and collegial culture that encourages active participation in meaningful and valuable skills training and professional development. This includes workshops, committee memberships, and engagement in programs that support the Library's mission and its inclusion, diversity, equity, and access goals, while building connections and partnerships across DePaul's wider academic and user community.

What You'll Do:

* Facilitate access to library materials. Provides circulation desk services (directional assistance, general library material borrowing, print course reserves access, facilitate I-share and interlibrary loan request pick-up from the hold shelf, equipment and loanable technology lending, copy / print / scan station assistance, and general study room reservation assistance) to students, faculty and other library users.
* Supervise and mentor student workers. Collaborate with other staff supervisors to coordinate the work of 8-10 student assistants in the department. Serve as the supervisor on duty on rotation with others in the department to directly supervise student workers and assist in troubleshooting issues that arise. Train student workers on circulation policies and workflows. Manage student worker schedules, including approving timesheets and time off requests.
* Provide high quality, equitable service to all library users face-to-face at the Access Services Desk, over the phone, and via email and IM/Chat. Assist users in navigating the library catalog to locate specific items. Explain library policies and procedures. Enforce policies in line with DePaul's Vincentian mission and values. Assist other library staff in troubleshooting issues related to circulation as they arise.
* Contribute to the overall operation of the department and the library. Participate in department-wide efforts to review policies and improve workflows. Maintain relevant departmental records and statistics and up-to-date documentation of procedures. Make recommendations to the Head of Access Services related to circulation policy and departmental priorities. Serve on library-wide committees and teams to implement strategic priorities.
* Serve as the direct line supervisor for a team of 8-10 student assistants, recruiting and interviewing applicants, finalizing shift schedules, approving bi-weekly timesheets, coordinating performance evaluations, in accordance with DePaul policies.



What You'll Need:

* Associate degree required.
* Bachelor's degree or Library Technical Assistant certification preferred.
* Experience providing customer service in a fast-paced environment required. Previous library experience preferred.
* Two years of experience supervising staff or supervising an area of operations is required.
* Proficiency in basic computer skills (email, Microsoft Office Suite, Google Docs) required. Experience with Alma or other integrated library systems preferred.
* Demonstrated ability to communicate and effectively interact with people across cultural identities and foster an inclusive, equitable, and welcoming environment.
* This position is full-time at 35 hours/week. Hours are set at the start of each academic quarter in line with the needs of the department. Occasional evening and weekend hours may be required.
* This position is on-site at the John T. Richardson Library in Lincoln Park; occasional travel to the Loop campus may be required.

Perks:

* Working for a stable and well-known University that values diversity and inclusion.
* Top choice medical, dental, and vision benefits.
* Retirement plan matching contribution of 10%.
* Tuition waivers for employees and dependents.
* Generous paid time off, sick time, holidays, floating holidays, and more
* Full-Time Benefits

For consideration, please include a resume and cover letter.

Diversity and Inclusion Statement:

Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)

Illinois Abused and Neglected Child Reporting Act

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.