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ReStore Manager

4 months ago

Maple Shade, United States Habitat for Humanity Full time

Posting Description

Reporting to the Director of ReStore at HabitatSCNJ the ReStore Manager is responsible for the management of the ReStore operations, maximizing store profits, financial and inventory management, and maintaining high levels of customer services. This position is in a retail and warehouse environment and will be responsible for managing and leading staff, managing donations, and adhere to safety standards at all times in accordance with the HabitatSCNJ mission.

Primary Duties and Responsibility include but not limited to: -

Operations

Maintain high levels of customer/donor services.

Responsible for day to day store operations and merchandising.

Maintain open communication with the ReStore director, and store team on essential and critical daily operations.

Maximize store profits based on budgets.

Train staff and adhere to the store policies and procedures.

Maintain a clean, neat, and safe store and adhere to all safety standards.

Responsible for maintaining and updating store signage for events as provided by the ReStore director and marketing department.

Financial and Inventory Management

Implementing and managing financial controls.

Budget management and analysis.

Complete monthly financial summary.

Oversee store inventory, including pricing.

Monitor inventory turnover.

Customer Service

Monitor and train staff to provide excellent customer service.

Engage with volunteers as needed to maximize their participation and impact on the mission.

Staff Development

Responsible for managing and leading staff.

Develop goals and daily task lists.

Responsible for staff development and performance reviews.

Ensure staff scheduling.

Maintain positive staff morale.

Support and maintain staff culture that aligns with the mission

Support the Director to ensure all HR policies are communicated regularly and that the store is always compliant.

Safety

Responsibility for enforcing safe work practices by all team members, volunteers, subcontractors and workers at all our locations and events to ensure we meet, if not exceed, OSHA and all HFHSCNJ safety policies and procedures.

Ensure that all staff members are aware of and operate by the safety policies and procedures of retail environment and transportation activities that look out for the welfare of our customers and donors.

Exercise outlined protocol by immediately notifying and collaborating with management on any safety related incident and/or respond to a report involving staff or any other related team members (workers, volunteers, and subcontractors).

If within area of purview, initiate and/or raid with the proper investigation regarding safety incidents by following Safety policies and procedures.

Donation Management

Assist Director with corporate donation solicitation and logistics.

Monitor quality of donations received through drop offs.

Develop and maintain relationships with donors - build relationships in community with community associations and other neighborhood groups.

Volunteer Management

Ensure that volunteers are actively engaged and have a positive experience.

Other

All other duties as assigned by the ReStore Director and Management.

Requirements:

Associates or Bachelor's degree in any field preferred.

3 plus years of experience in a similar role required. preferably in retail and/or business experience (operations, project management, marketing, finance).

3 years of customer service experience.

Knowledge, Skills, and Abilities:

Strong attention to detail in order to oversee day to day operations.

Forklift certified preferred (not required).

Ability to lead, train, and manage staff and engage volunteers in a positive manner to maintain a highly motivated organizational atmosphere.

Provide customer service oriented decision making in a professional manner.

Working knowledge of POS operating systems.

Outstanding analytical, problem solving, time management, and organizational abilities.

Team player with exceptional communications skills.

Please send your resume and cover letter to acanal@HabitatSCNJ.org NO PHONE CALLS PLEASE.

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