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Operations Manager Clinic Administrator- Full Time
4 months ago
Summary of Position:
The Operations Manager is responsible for the overall planning, development, coordination, implementation and management of all medical office administrative functions and related medical office development activities in a medical office setting. The primary focus of the position includes, but is not limited to, day-to-day operations, communication, and interoffice coordination to ensure service excellence, clinical quality, patient access and financial management of the medical office.
The Operations Manager directs, supervises, and coordinates the daily operations of the assigned medical office(s) and department(s) while pursuing and maintaining the Patient Centered Medical Home (PCMH) through the National Committee for Quality Assurance (NCQA) in the primary care offices. The Operations Manager ensures proactive coordination and sharing of information in the practice to foster a patient centered model that is team-oriented, ensuring care coordination across the continuum of primary and specialty care.
Qualifications
Education:
* Medical Assistant Certification or clinical degree/licensure required
* Bachelor's degree in business administration or healthcare administration or equivalent education/experience preferred.
Experience:
* Minimum five years recent management experience in a related healthcare setting.
* Prior experience in Patient Centered Medical Home (PCMH) preferred.
* Prior experience working in a Rural Health Clinic (RHC) preferred.
Knowledge/Skills/Abilities:
* Advanced skills in computer applications, such as email, word processing, spreadsheets, and scheduling.
* Proficient computer skills are required to document, communicate and enter information into the electronic medical records system.
* Ability to analyze and interpret financial documents.
* Possess strong interpersonal and organizational skills to achieve desired goals and to interact effectively with management and non-management personnel and physician groups.
* Ability to maintain a positive attitude with changing conditions.
* Ability to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.
* Strong organizational, project management and problem-solving skills with multi-tasking ability.
* Highly effective written and verbal communications skills.
* In compliance with patient safety standards, must be able to effectively communicate in English; Bilingual abilities preferred.
Certifications/Licensure:
* Certified Rural Health Clinic Professional (CRHCP) within 18 months of appointment for Clinic Administrators over RHC.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
* The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
* The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
* Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
* The employee must occasionally lift and/or move up to 25 pounds.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Routine Hospital/Healthcare & Office/Administrative conditions.
* Contact with patients and guests under a wide variety of circumstances.
* Regularly exposed to the risk of bloodborne diseases.
* Exposure to infections and contagious disease.
* Exposed to hazardous anesthetic agents, body fluids and waste.
* Subject to hazards of flammable and explosive gases.
* Subject to varying and unpredictable situations, including the handling of urgent, emergent or crisis situations.
* Subject to pressure due to irregular hours, (Urgent Care: weekend hours, holiday hours) frequent interruptions and stressful situations due to multiple demands.
* Occasional travel to various health system locations.
Essential Functions
* Provides consistently exceptional care at all times.
* Leads the team on continued certification of program(s) such as PCMH, working on Population Health quality metrics and process improvement.
* Participates in Barton-wide special projects, committees or task forces as requested.
* Coordinates department activities, ensuring customer and staff safety.
* Consults with Facilities to assure the smooth and effective operations of assigned clinics and completion of work orders in a timely manner to ensure facilities and equipment are in excellent working order.
* Manage the daily operations of the assigned clinic(s) including overseeing ordering of supplies/materials and overseeing support staff including scheduling, patient flow, telephones, information systems, medical records, patient care, etc.
* Ensures appropriate submission of end of day closing procedures. Provides support to staff for collecting payments and the collection of outstanding balances at the time of service.
* Develops and manages budget according to organizational goals, objectives and standards.
* Ensures annual budget review and revisions are completed as required.
* Reviews monthly departmental accounting detail for accuracy. Ensures the report is corrected if needed.
* Completes monthly variance report.
* Analyzes monthly statistical reports on clinic production and revenues.
* Recommends and implements process improvement plans to address areas of deficiency.
* Effectively manages multiple sites in CA and NV, including knowledge of regulatory licensing and certifications.
* In offices with a sliding scale, update sliding scale annually, per policy.
* Community outreach and collaboration with Public Relations or Community Benefit.
* Working knowledge of site-specific billing requirements including CMS and all inclusive rates (AIR) vs fee for service.
* Ensures compliance with OIG and completes annual corporate compliance reviews.
* Completes recertification and ensures compliance and/or reporting is completed with state and federal programs. such as HPSA, NHSC, EWC, F-Pact, VFC, VFA, CHDP Gateway, and Grant funding.
In sites designated for HRSA, completes recertification for HRSA designation. .
* Annual review of policies and procedures as well as development of policies and procedures.
* Responds to the needs of the department by performing other duties, as necessary.
