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Front Desk/Customer Service

4 months ago

San Diego, United States Radisson Hotel Group Full time

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Country Inn & Suites by Radisson, San Diego North

5975 Lusk Blvd

San Diego, CA 92121

We are seeking a fast, fun, and friendly candidate for our full time Front Desk Agent role.

Compensation range starts at $19.00 per hour, based upon experience and interview criteria, with health benefits and potential for growth into a Supervisor role. Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

What We Provide:

* Employee discounts on thousands of hotels
* Health Benefit programs
* 401k retirement program
* Commission on upsells, paid bi-weekly with regular salary
* Free Parking

Responsibilities:

* Greeting and engaging all guests while taking personal action to accommodate their individual needs
* Creates an unending energetic environment for our guests and team members
* Reviews all guest reservations and plans their accommodation accordingly
* Processes financial transactions and arranges special billing needs when necessary
* Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
* Manages all guest concerns or requests diligently and without hesitation
* Personally chauffeuring guests to and from various locations in the immediate area using the company van
* Maintains an "Everyone Sells" vision while driving hotel revenues through upsell efforts
* Communicates effectively with all hotel departments to guarantee a seamless guest experience
* Prepares daily logs summarizing communications for management and other shifts
* Responsible for answering and fielding all calls to the hotel, both internal and external
* Maintains the confidentiality and respect of our patrons
* Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed

Requirements:

* Self confidence
* Strong computer skills
* Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment
* Reliable transportation
* Opera PMS experience is a benefit but not a requirement
* Strong verbal, written and interpersonal skills
* Strong attention to detail
* Commitment to exceptional service in any situation
* Ability to maintain a positive and professional attitude when handling all situations
* Adhere to the policies and procedures of the hotel
* Ability to work a flexible schedule including holidays and weekends

Physical Requirements:

* Occasional lifting of up to 50 pounds
* Ability to stand for long periods of time
* Ability to hear with 100% accuracy with correction
* Ability to stand and exert well paced mobility for an eight (8) hour shift
* Ability to lift, pull, push up to 70 pounds on an ongoing basis
* Must be able to squat, bend, kneel and twist on an ongoing basis

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.