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Collection Advisor

4 months ago

Phoenix, United States Refrigeration School Inc Full time

Do you get satisfaction from helping people make their dreams come true? If you do, the Collections Advisor position at StrataTech might be the job for you You would be working with a fun, outgoing team of dedicated professionals.

We are looking for an enthusiastic individual who has a caring and engaging personality, a pleasant and steadfast demeanor, and great communication skills. A positive attitude and great work ethic are essential. You will have to work hard and overcome obstacles, but you will truly change people's lives.

Responsibilities:

* Maintain and update student financial records and contact information in CampusVue so that other departments (default management and career services) have updated contact information
* Work with Director to establish collection goals and manage the collection process for all "out of school" accounts.
* Locate account holders via skip tracing methods, and then establish contact via phone calls, emails, letters, etc. in order to set up and monitor payment plans.
* Strong emphasis on maintaining written procedures and complying with all Federal and State regulations and internal controls
* Stay apprised of collection regulations and industry standards
* This position requires extensive customer interaction, handing of sensitive personal/financials information, handling of customer payments, and working on the phone
* Be self-motivated and able to work independently with minimal supervision

Required Knowledge, Education and Experience:

* High School Diploma or equivalent required
* One or more years call center experience
* Collection experience on delinquent accounts
* Customer service / office experience

Why Should You Work For Us?

* Competitive benefits package including Medical, Dental, and Vision (with Company paid employee only dental & vision option) plus access to virtual doctor's visits
* Flexible Spending Account
* Health Savings Account with generous Company contribution
* 401(k) program with Company match
* Short & Long Term Disability - Company Paid
* Basic Life Insurance - Company Paid
* Your Birthday off - Company Paid
* 10 Paid holidays
* 2 weeks PTO - 1st yr.
* Tuition Reimbursement
* Associate referral bonus program
* Pet Insurance, Accident Insurance, and other optional insurance plans
* Financial Wellness Program - SmartDollar

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

StrataTech Education Group specializes in the operation of skilled trade schools. Led by industry veterans, we understand the realities of the career school industry. StrataTech Education Group's first acquisition was Tulsa Welding School (TWS) in 2008. TWS has locations in Tulsa, OK, Jacksonville, FL, and Houston, TX. In November 2009, The Refrigeration School, Inc. (RSI) was acquired and is located in Phoenix, AZ. StrataTech seeks to deliver an excellent return on investment for both our students and our investors. We are located close to the Sky Harbor Airport.

We train our graduates for the skills, knowledge, and the workplace attitudes that are essential when entering the professional world. Graduates who put forth the dedication, commitment to excel, and workplace experience in their welding, HVAC/R or electrical education, have the potential to obtain a lasting and rewarding career.

StrataTech Core Values:

Integrity, Communication, Accountability, Respect, Excellence ("I CARE")

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