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CLIENT ADVISOR

4 months ago

Beverly Hills, United States Valentino Full time

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO WE ARE LOOKING FOR

A Client Advisor for our Beverly Hills Saks 5th Concession Boutique. The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals. This role is based salary plus commission.

Client Centric Activities:

* Strong product knowledge
* Master the Client Journey
* Create strong client relationships.
* Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
* Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
* Focus on development and retention of existing clients, recruitment of new and potential ones.
* Engage the client through every selling opportunity - walk in, private appointment, phone consignments.
* Actively participates to achieve the store's sales and business KPI's in partnership and OTO appointment routine.
* Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

Merchandise and Visuals:

* Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
* Ensure product maintenance, replenishment on the floor.
* Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
* Respect administration and operations procedures.
* Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

Operations:

* Knowledge and understanding of company policies and procedures.
* Ability to use POS system to perform all client transactions.
* Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

* Min 2 years of experience in similar role in luxury retail industry
* Proven track record in sales
* Excellent knowledge in product and client journey
* Must be a team player.
* Excellent organizational and follow up and time management skills.
* Demonstrates confidence and ability to develop relationships with clients, team and the business.
* Clear and concise communication skills - verbal and written.

Hourly Base: $23-$26 ( based on experience)

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

Employment Type: Permanent

Working Time: Full-time

Nearest Major Market: Los Angeles