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Customer Delivery Technical Leader

4 months ago

Iselin, United States Cisco Systems, Inc. Full time

The person in this role must be willing to visit customer site in Raritan, NJ, once a week

What You'll Do

Take your career to the next level by joining a Cisco Team that is supporting major business and technology transformations for our federal customers This position requires a motivated, experienced Customer Delivery Consulting Technical Leader to support a large, strategic program, aligned to bold ground-breaking agendas. Deep technical leadership and ability to translate business/mission requirements into technical solutions are key skills for success. We are "Cisco's Face to the Customer," working in a fast-paced, high-impact environment as a critical, visible contributor to the Cisco/Client team. A seasoned mix of broad networking knowledge and specific area expertise, as well as excellent communication and consulting skills, has well-positioned this Cisco team as trusted advisors to our customers.

As a Customer Delivery Consulting Technical Leader who specializes in Cisco Enterprise Networking solutions, you will support an important customer through the development of complex designs, implementation support of Cisco technologies, and delivery of optimization services to one of Cisco's largest customers in the United States. This position requires embedded onsite customer support.

Who You'll Work with

The Cisco Customer Experience involves helping craft the customer's vision for their network and maintain a secure, state-of-the-art environment that is second to none in terms of network uptime and reliability. The qualified engineer in this account will be able to have an impact on the customer base and help them transform to meet their mission.

The Team

Cisco's Customer Experience Team is a team of leaders who provide leading architectures and solutions to our customers -- along with cutting edge consulting to ensure customer success. Our members work cross-functionally and together to deliver business outcomes, along with the resources to ensure personal and professional growth.

Who You Are

The candidate has 7+ years of experience as a network engineer supporting Cisco technologies/products in large scale enterprise environments, with a deep understanding of data networks and solid foundation in enterprise routing and switching technologies. Large-scale enterprise design and deployment experience is desired. Candidate should be a CCIE certified or CCIE level, preferably in Enterprise Networking - Routing and Switching. Military Veterans who meet these requirements are encouraged to apply.

Must Have Skills:

* CCIE certified preferred or CCIE level experience with Cisco Enterprise network routing and switching platforms.
* Subject matter expertise in VPN technologies.
* Subject matter expertise in SDWAN design and deployment.
* Ability to lead, articulate a vision, influence, and guide teams in dynamic strategic environments through design, deployment, analysis and troubleshooting of complex networks.
* Capability to anticipate issues, evaluate risks, and proactively collaborate and lead resolution.
* Significant experience with end-to-end architecture/design work across multiple technology areas, as well as strong analytical and problem-solving skills and ability to troubleshoot complex technical problems.
* Strong communication, consulting and customer relationship building skills with ability to work autonomously and thrive in a transformational environment.
* Have Route/Switch advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms, Datacenter Switching Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast, Route Redistribution, Software-Defined Networking, Software-Defined WAN, and Automation
* Familiarity with features, examples include: MPLS (L2/L3 VPN/VRF-Lite) and MPLS-TE, BGP, ISIS, OSPF, EIGRP, inter-AS, QoS, Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN, GETVPN, NetFlow, PfR
* Up to 20% Travel

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

* We connect everything - people, process, data and things - and we use those connections to change our world for the better.
* We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
* We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink.

Like polka dots? That's cool.

Pop culture geek?

Many of us are. Be you, with us #WeAreCisco

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.