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Payroll Customer Service Representative

4 months ago

Columbia, United States Amergis Full time
Amergis, formerly known asMaxim Healthcare Staffing, has served our clients and communities by connectingpeople to the work that matters since 1988. We provide meaningful opportunitiesto our extensive network of healthcare and school-based professionals, ready towork in any hospital, government facility, or school. Through partnership andinnovation, Amergis creates unmatched staffing experiences to deliver the bestworkforce solutions.

The Payroll Customer Service Representative I assists field offices with payroll questions via the

Customer Service Hotline and the Payroll Customer Service email inbox.

Essential Duties and Responsibilities:

  • Provides excellent customer service to field offices and co-workers regarding payroll matters, including payroll requests and questions
  • Manages the payroll customer service inbox and ensures that all requests are being responded to in a timely manner
  • Confirms that standard payroll forms are completed correctly
  • Monitors all requests and concerns within the ticketing system
  • Completes all duties with a high degree of accuracy
  • Performs other duties as assigned/necessary

Minimum Requirements:

  • High School diploma or GED required
  • Customer service experience, especially in a call center environment, is preferred
  • Excellent listening skills
  • Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
  • Ability to adapt to changing priorities and environments
  • Ability to analyze personnel and payroll information and take appropriate action
  • Ability to function effectively as a team member and work with other employees, customers, and management
  • Excellent organizational/time-management skills, attention to detail, and follow-through to any outstanding issues

At Amergis Healthcare Staffing, wefirmly believe that our employees are the heartbeat of our organization and weare happy to offer the following benefits:

Medical/Prescription,Dental, Vision, Health Advocacy (company paid if enrolled Medical), HealthAdvocate Employee Assistance Program, Health Savings Account , 401(k), 401(k)Company Match, Profit Sharing, Short Term Disability, Long Term Disability,Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death andDismemberment Insurance, Voluntary Life and Accidental Death and DismembermentInsurance, Hospital Expense Protection Plan, Critical Illness Insurance,Accident Insurance, Dependent Care Flexible Spending Account, Home and AutoInsurance, Pet Insurance, MilkStork, Transportation Benefit, EducationalAssistance Program, College Partnership Program, Paid Time Off/Company Holidays

*Benefit eligibility is dependent onemployment status.

AmergisHealthcare Staffing is an equal opportunity/affirmative action employer. Allqualified applicants will receive consideration for employment without regardto sex, gender identity, sexual orientation, race, color, religion, nationalorigin, disability, protected Veteran status, age, or any other characteristicprotected by law.

This posting willremain active on job boards for 5 days from date of posting unless there is agood faith basis to extend the posting date.

Please note thatthis pay range represents a good faith estimate of the compensation that willbe offered for this position based on the circumstances. The actual pay offeredto a successful candidate will take into account a wide range of factors,including but not limited to location, experience, and other variable factors.

"Pursuant tothe San Francisco Fair Chance Initiative, Amergis will consider for employmentqualified applicants with arrest and conviction records"