Customer Success Associate

1 week ago

Grand Rapids, United States Convergint Full time
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Customer Success Associate to join our amazing culture. A Customer Success Associate works closely with other team members to ensure end-user success with the many systems that Convergint installs and supports. Under minimal supervision, a Customer Success Associate develops and ensures customers receive timely, informative, engaging, and comprehensive training and support. Helping our customers maximize workflows, avoid common obstacles and optimize end user utilization of products and systems in a manner that maximizes customer return on investment. As a Customer Success Associate, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Customer Success Associate.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"
  • Convergint's greatest strength is our people Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
  • Support the operational excellence initiative to coordinate meetings, follow ups, and provide support to Program Managers, Lead Account Executives, and Executive Sponsors to ensure we are following our proven processes by implementing Convergint's tools and leveraged services to help customers achieve their goals.
  • Set a regular meeting cadence with each customer program team. Support customer success initiatives, reinforce customer expectations, and provide internal alignment.
  • Manage, oversee, and coordinate customer business reviews, and internal touchpoints for program stakeholders. Align to the strategic roadmap, Key Performance Indicators (KPIs), and drive executive reviews where applicable.
  • Serve as an independent customer advocate to support the Voice of the Customer to provide feedback on customer satisfaction levels.
  • Act as a liaison between leadership, strategic initiatives, and program teams. Help develop unique approaches and introduce advanced solutions and strategic guidance to customer challenges, building confidence in Convergint as a trusted advisor.
  • Collaborate with customers and program teams to create use cases and documents success stories.
  • Support the creation and implementation of customer success initiatives.
  • Become a Subject Matter Expert (SME) on Convergint tools and solutions to better support the customer program teams.
  • Performs other duties and responsibilities as requested or required.

What You'll Need
  • Strong customer centric focus with the goal to "be our customers best service provider."
  • Superb ability to interface with Sales, Services, Support, Product, and Executive Team is required.
  • Excellent organizational skills related to Program/Project Management.
  • Experience successfully collaborating with and influencing cross-functional stakeholders and executives.
  • Broad based industry and market knowledge.
  • Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project.
  • Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
  • Strong work ethic with personal motivation to function individually and part of a team
  • Ability to create internal and external organizational alignment through relationships, communicating vision and team building.
  • An experienced leader that acts as a role model while guiding, developing, and mentoring others within the organization.
  • Strategic thinker with analytical problem-solving tools and techniques.
  • Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
  • Company Holidays and Paid Time Off
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan
  • Corporate Social Responsibility Day
  • And much more...

Requirements:

Education: College degree, trade school or equivalent experience

Minimum Experience: 3-5 years customer service, operations, field service or project management

Preferred Experience: (but not required):
  • Experience in one or more of the following industries: electronic security, fire alarm & life safety, building automation and IT

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Success Manager

    3 weeks ago

    Grand Rapids, United States CertifID LLC Full time

    Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...

  • Customer Success Specialist

    4 weeks ago

    Grand Rapids, United States Service Express Full time

    At Service Express, we believe that great work starts with great people! Looking for the right people to be on our team is a top priority for us, but we know we can't ask people to join our team without knowing more about us! The main role of the Customer Success Specialist is to partner with the sales team by managing contract renewals, assisting with...

  • Customer Service Associate

    6 days ago

    Grand Rapids, Michigan, United States YMCA of Greater Grand Rapids Full time

    The YMCA of Greater Grand Rapids is seeking a Customer Service Associate to join our team. This role is responsible for providing exceptional customer service to members in person and via phone.We offer a competitive salary range of $35,000 - $45,000 per year, based on experience and qualifications. In addition to a salary, we also offer a comprehensive...

  • Customer Service Associate

    1 week ago

    Grand Rapids, United States MHC Equity Lifestyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Associate in Grand Rapids, Michigan. Founded in 1987, MHVillage/Datacomp is a subsidiary of ELS and a national leader in the manufactured housing industry based in...

  • Customer Service Associate

    1 week ago

    Grand Rapids, United States Equity Lifestyle Properties, Inc. Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Customer Service Associate in Grand Rapids, Michigan.Founded in 1987, MHVillage/Datacomp is a subsidiary of ELS and a national leader in the manufactured housing industry based in Grand...

  • Customer Service Associate

    5 months ago

    Grand Rapids, United States Equity LifeStyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Associate in Grand Rapids, Michigan. Founded in 1987, MHVillage/Datacomp is a subsidiary of ELS and a national leader in the manufactured housing industry based in...

  • Customer Service Associate

    2 months ago

    Grand Rapids, United States Baker Book House Full time

    JOB OPENINGSeasonalPosition: Customer Service Representative - Seasonal Department: Sales Administration Position Type: Seasonal, Part-Time Location: Baker Book House 2768 East Paris Ave. SE Grand Rapids, MI 49546 Baker Book House is looking for a seasonal Customer Service Representative for the holiday season. A Customer Service Associate's primary...

  • Customer Service Associate

    1 week ago

    Grand Rapids, United States MHC Equity Lifestyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Associate - DC in Grand Rapids, Michigan. MHVillage/Datacom is a subsidiary of Equity Lifestyle Properties. Founded in 1987, MHVillage/Datacomp is a national leader...

  • Customer Service Associate

    1 week ago

    Grand Rapids, United States Equity Lifestyle Properties, Inc. Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Customer Service Associate - DC in Grand Rapids, Michigan.MHVillage/Datacom is a subsidiary of Equity Lifestyle Properties. Founded in 1987, MHVillage/Datacomp is a national leader in...

  • Customer Service Associate

    6 months ago

    Grand Rapids, United States Equity LifeStyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Associate - DC in Grand Rapids, Michigan. MHVillage/Datacom is a subsidiary of Equity Lifestyle Properties. Founded in 1987, MHVillage/Datacomp is a national leader in...

  • Customer Service Associate

    3 weeks ago

    Grand Rapids, Michigan, United States Gold & Silver Exchange Full time

    Job DescriptionWe are looking for a retail associate to work at the Gold & Silver Exchange.Key Responsibilities:Welcome and greet customers as they enter the store.Offer help and provide direct assistance to customers.Provide in-depth product knowledge, including features, benefits, and overall value.Answer customer questions and concerns.Attend to the...

  • Customer Experience Associate

    6 days ago

    Grand Rapids, Michigan, United States Suburban Inns Full time

    Job OverviewWe are seeking a highly motivated and friendly individual to join our team as a Service Team Member at Suburban Inns. This role offers an exciting opportunity to provide exceptional customer experiences and contribute to the success of our hospitality business.

  • Customer Success Representative

    5 days ago

    Grand Rapids, Michigan, United States Symmetry Financial Group - Gary Uyemura Full time

    Company OverviewSymmetry Financial Group - Gary Uyemura is a leading provider of life insurance, mortgage protection, burial policies, wealth accumulation, retirement solutions, and financial advice. Our team is dedicated to protecting American families and helping individuals achieve their financial goals.We are committed to delivering exceptional service...

  • Banking and Customer Service Associate

    3 days ago

    Grand Rapids, Michigan, United States Wintrust Financial Full time

    Job SummaryWe are seeking a highly skilled Banking and Customer Service Associate to join our team at Wintrust Financial in Grand Rapids, MI.About UsWintrust is a leading financial holding company with approximately $62 billion in assets. Our mission is to provide a community banking experience to each customer, guided by our

  • Customer Service Associate

    2 months ago

    Grand Rapids, United States Hertz Full time

    Job Description The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and...

  • Senior Manager, Customer Success

    2 weeks ago

    Cedar Rapids, United States Corcentric Full time

    As a Senior Manager, Customer Success at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization You will be responsible for leading our Customer Success initiatives, driving customer satisfaction, and ensuring our clients receive maximum value from our Payments products and services. As a Senior Manager, you...

  • Customer Service Associate with Competitive Wage

    2 days ago

    Grand Rapids, Michigan, United States Burlington Full time

    At Burlington Stores, Inc., we're on a mission to provide an exceptional shopping experience to our customers.Salary: $13 - $15 per hour (dependent on location and experience)We're seeking a skilled Cashier to join our team in Walker. As a key member of our sales floor staff, you'll be responsible for delivering top-notch customer service, operating cash...

  • Retail Associate

    4 months ago

    Grand Rapids, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Retail Associate

    4 weeks ago

    Grand Rapids, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,500 strong,...

  • Retail Associate

    4 months ago

    Grand Rapids, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,500 strong,...