Membership Specialist

1 week ago

Honolulu, United States UFC Gym Full time

The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting. This is a full-time position reporting directly to the Assistant General Manager & the General Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

* Lead Generation & Appointment Booking

External marketing, promotions, and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-member's name and contact information.)

Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.

Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.

Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.

* Guest Touring, Membership Presentations, & Personal Production

Ensure that 100% of guests are presented the "Fitness Tour" when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%).

Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests.

Ensure Personal Sales Room Financial goals are met or exceeded each month

New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).

The minimum expectations of a Membership Specialist is to write 30 New Membership Units (NMU's) and 6 PT Units each month after the probation period (First 3 months).

Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.

Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.

* Customer Service

Follow up with members that have enrolled to ensure we are exceeding expectations.

Provide the highest level of customer service possible when communicating and interacting with guests.

Assist in maintaining a clean and operational facility.

Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling, they must have any manager meet the member and sign off on the cancellation.

* Miscellaneous

Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager.

Mandatory Meetings: Monthly "All Team Meeting" and "Daily Production Meetings" are mandatory.

Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear.

Timekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.

ORGANIZATION RELATIONSHIPS: The Membership Specialist will interact with club staff, including the Operations and Fitness Departments as well as the Membership Team. The Membership Specialist will also communicate with members, guests and vendors in the community regarding company promotions and membership packages to support club sales. This position has no direct reports.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities

* In-depth knowledge of sales practices and techniques.
* General understanding of Fitness Industry.
* Ability to work with computers.
* Must have good interpersonal communication skills.
* Excellent customer service skills
* Independent, self-starter with strong organizational skills.
* Must be a team player
* Adhere to meal and rest break periods and must clock in and out for all shift times

2) Minimum certifications/educational level:

* High school degree or GED required.
* Must complete company sales training and orientation program.

3) Minimum experience:

* 1-2 years sales experience preferred.

4) Physical Requirements:

* Must be able to lift 45 lbs.
* Typing, using the telephone and computer mouse
* Frequent sitting, standing, walking, and stair climbing
* Ability to demonstrate proper fitness techniques

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

  • Retail Service Specialist

    6 months ago

    Honolulu, United States Automobile Club Full time

    Retail Service Specialist We are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to...

  • Facial Therapist

    6 days ago

    Honolulu, Hawaii, United States Hand and Stone Massage and Facial Spa Full time

    Job SummaryWe are seeking a skilled Facial Therapist to join our team at Hand and Stone Massage and Facial Spa in Ward Village. As a skincare specialist, you will be responsible for delivering high-quality facial treatments and providing exceptional customer service.Company OverviewHand and Stone is a national franchise with over 500 locations across the US...

  • Operations Compliance Specialist

    1 day ago

    Honolulu, Hawaii, United States HMSA Full time

    **Job Overview**HMSA is seeking a highly skilled Operations Compliance Specialist to join our team.**Salary:** $85,000 - $110,000 per year, depending on experience.**Job Description**We are looking for a detail-oriented and analytical professional to ensure compliance with CMS requirements and HMSA standards. The ideal candidate will have strong knowledge of...

  • Talent Acquisition Specialist

    1 week ago

    Honolulu, United States YMCA of Honolulu Full time

    COMPENSATION: $25.00 - $29.00 Hourly POSITION SUMMARY: At the YMCA of Honolulu, we champion a culture of inclusiveness, connection, and continuous growth. The YMCA is seeking a motivated and innovative Talent Acquisition Specialist to design and implement effective recruitment processes and best practices to meet staffing needs across multiple departments,...

  • IT Support Specialist

    6 days ago

    Honolulu, Hawaii, United States ERT Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at ERT in Honolulu, HI. As an integral part of our National Marine Fisheries Service (NMFS) Pacific Islands Fisheries Science Center Service Desk, you will provide exceptional support to 50 staff members.Key Responsibilities:Hardware Support: Install and configure workstations,...

  • Travel Experience Specialist

    6 days ago

    Honolulu, Hawaii, United States AAA Hawaii Full time

    AAA Hawaii Job DescriptionAbout Us:As the largest federation of AAA clubs in the nation, we have 14,000 employees in 21 states serving 17 million members. Our national brand recognition and long-standing reputation since 1902 make us a leader in delivering legendary service and beneficial products that provide members peace of mind and value.Job Summary:We...

  • Senior Bakery Operations Specialist

    5 days ago

    Honolulu, Hawaii, United States Walmart Full time

    Company Overview">Sam's Club, a subsidiary of Walmart, is a membership-based warehouse club that offers a wide range of products and services to its members. Our company was founded in 1983 with the goal of providing affordable, wholesale merchandise to families and small business owners.">Salary and Benefits">The estimated annual salary for this...

  • Maintenance and Repair Specialist for Community Properties

    1 day ago

    Honolulu, Hawaii, United States Hickam Communities LLC Full time

    Job OverviewHickam Communities LLC is a nationally recognized leader in property management and development, seeking a skilled Maintenance and Repair Specialist to join our team. As an on-call Special Projects Technician, you will be responsible for performing maintenance functions in our community properties, ensuring that all service is performed safely...

  • Exterior Painter Specialist

    5 days ago

    Honolulu, Hawaii, United States Island Palm Communities Full time

    Looking for a rewarding career in painting and property management?About UsAt Island Palm Communities, we are a nationally recognized leader in property management and development.We offer competitive pay, amazing benefits, and learning and growth opportunities.Average Salary: $45,000 - $60,000 per yearJob DescriptionPainting Homes with Precision and CareAs...

  • Fitness Professionals Wanted at Boutique Studio

    1 day ago

    Honolulu, Hawaii, United States Body Burn Corporation Full time

    About UsBody Balance is a renowned boutique fitness studio situated in the heart of Kakaako Business District, Oahu HI. Our comprehensive range of classes includes Indoor Cycle, Pilates Reformer, Lagree and more.Job OpportunitiesWe are currently seeking exceptional individuals to join our team as Fitness Instructors, Membership Sales Specialists, and Front...

  • Help Desk Specialist

    2 weeks ago

    Honolulu, United States ERT Full time

    Position Description We are in search of a Help Desk Specialist to support the National Marine Fisheries Service (NMFS) Pacific Islands Fisheries Science Center Service Desk in Honolulu, HI. This position provides support to 50 staff. Program support requires basic understanding of the various systems supporting the organizational mission, basic data...

  • Operations Support Specialist

    4 weeks ago

    Honolulu, Hawaii, United States Travel + Leisure Co. Full time

    We are seeking an experienced Operations Support Specialist to join our team at Travel + Leisure Co. As an integral part of our Sales and Marketing processes, you will be responsible for delivering high-quality support to ensure the smooth operation of our business.The ideal candidate will have extensive knowledge of Microsoft programs, including Word,...

  • Mechanical Systems Specialist

    2 weeks ago

    Honolulu, Hawaii, United States Allana Buick & Bers Full time

    About the RoleWe are seeking a skilled Mechanical Designer to join our team in Honolulu, HI. As a key member of our design team, you will be responsible for delivering innovative mechanical solutions from concept to construction.ResponsibilitiesLead the design and execution of HVAC/mechanical and Plumbing systems with 3-5 years of experience.Manage project...

  • Behavioral Care Specialist

    5 days ago

    Honolulu, Hawaii, United States Uhalumni Full time

    About Us: Continuum Behavioral Health is a rapidly growing behavioral health company known for its seamless continuum of care, offering diagnosis, assessment, and treatment. As part of the healthcare industry with over 20 years of experience in post-acute pediatric services, CBH has celebrated remarkable growth.We're thrilled to offer an exclusive...

  • Tax Accountant Specialist

    3 days ago

    Honolulu, Hawaii, United States EOS Accountants LLP Full time

    EOS Accountants LLP is seeking a highly skilled Tax Staff to join our team.Salary: $70,000 - $90,000 per yearAbout the Role:We are looking for an experienced Tax Staff to prepare tax returns, tax provisions, transfer pricing and tax consultation services to clients. The ideal candidate will have strong analytical skills and be able to work effectively in a...

  • Contract Manager

    1 month ago

    Honolulu, United States Kaiser Permanente Full time

    Note: Work location is on-site with flexibility and the primary location will be in-office for meetings. Residence required in the primary location state. 711 Kapiolani Blvd., Honolulu, Hawaii 96813 Job Summary: Identifies outside service needs and opportunities to complement overall supplier relationships and care delivery. Collaborates with service chiefs...

  • Contract Manager

    1 month ago

    Honolulu, United States Kaiser Permanente Full time

    Note: Work location is on-site with flexibility and the primary location will be in-office for meetings. Residence required in the primary location state. 711 Kapiolani Blvd., Honolulu, Hawaii 96813 Job Summary: Identifies outside service needs and opportunities to complement overall supplier relationships and care delivery. Collaborates with service chiefs...

  • Office Management Specialist

    3 days ago

    Honolulu, Hawaii, United States EOS Accountants LLP Full time

    EOS Accountants LLPSalary: $48,000 - $58,000 per yearJob SummaryThis Administrative Staff position at EOS Accountants LLP involves providing high-quality administrative support to our team, maintaining accurate records, and performing various administrative tasks.The successful candidate will have excellent communication and organizational skills, with the...

  • Facilities Maintenance Specialist

    3 days ago

    Honolulu, Hawaii, United States Planet Fitness Inc. Full time

    At Planet Fitness Inc., we are seeking a skilled and dedicated Overnight Custodian to join our team.Salary: $16.00 per hour, competitive with the industry standard for this role in our location.About the Role:The Overnight Custodian will be responsible for ensuring the overall cleanliness of all areas of our facility, providing a positive member...

  • Senior Specialist, E-Learning

    3 weeks ago

    Honolulu, United States Planned Parenthood Federation of America Full time

    Planned Parenthood is the nation's leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation's largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and...