Front Desk Supervisor

1 week ago

Silverthorne, United States Lexima Full time
Hotel Indigo is looking for a Front Desk Supervisor that is directly responsible for all front desk personnel. They will direct and coordinate the activities of the front desk, reservations and guest services.

Responsibilities

  • Check-in/Check-out hotel guests.

  • Process all payments according to hotel requirements.

  • Provide information and assistance to all guests and vendors.

  • Prepares all necessary reports during each shift for the management team.

  • Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards.

  • Assist in creating and distributing the team member schedule in a timely manner.

  • Represent the hotel in a professional, knowledgeable and eloquent manner.

  • Resolve guest problems quickly, efficiently and courteously.

  • Maintain an impeccably clean, safe and inviting atmosphere inside and out.

  • Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.

  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

  • Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.

Qualifications

  • A minimum of one year of front desk supervisor experience.

  • Experience handling cash, accounting procedures and general administrative tasks.

  • Bachelor's degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.

  • Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.

  • Effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.

  • Must have a valid driver's license.

Lexima is an EEO employer - M/F/Vets/Disabled

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