Project Consultant

Project Consultant - Retail Sales

Are you interested in working more than just a roofing and siding company? G Fedale is a trusted partner dedicated to excellence in every aspect of our work. We are the one of the fastest growing roofing and siding companies in the tri-state area. Repeated voted as top work places in Delaware. With a legacy spanning 18 years, we have established ourselves as a leader in the industry, serving residential and commercial clients with top-quality craftsmanship, exceptional customer service and unwavering integrity.

Summary:

The Estimator is tasked with driving revenue growth by converting leads into signed contracts and maintaining relationships with existing clients. Responsibilities include scheduling homeowner visits, generating leads through various channels, meeting with homeowners to understand their needs, presenting tailored solutions, and completing contracts. Additionally, the Estimator collaborates with team members, liaises with insurance adjusters, and provides feedback for improving revenue opportunities. Adherence to safety protocols and occasional travel for storm events are also part of the role.

Essential Duties and Responsibilities:

* Maintains and executes a schedule of planned visits to homeowners. Works with the Sales Schedulers to ensure the his/her calendar is current and openings are visible. Project Consultant will ensure that he attends each appointment on his schedule or works with his/her customer if there is a scheduling conflict (PC does not determine which leads he goes to, if on his calendar, he must attend the appointment). If there is a rain day, PC is sick, PC is responsible for rescheduling his appointments on his calendar, this is NOT the office's responsibility. PC is responsible for checking his/her calendar regularly, including at the start of every day to ensure something has not been added that was not present the day before, this is on the PC to be on top of.
* Meets with homeowners to discuss needs. Contacts potential customers using information provided by the Sales Schedulers. Listens to the customer, personally inspects the area of the home in question and does a full exterior home assessment to look for other opportunities, and actively works with the customer to determine their exact needs. Meets with potential Customers nights, weekends, or holidays as required. The expectation is that Project Consultant gets on roof when applicable as long as safe to do so, drones are also permitted for obtaining roof top pictures (not provided by company).
* Presents solutions and overcomes objections to close deals. After determining the needs, creates and presents one or more solutions that answer the needs, fit the customer's budget, and meet the Company's revenue and margin goals. Answers all questions, overcomes objections, and clearly demonstrates and quantifies the advantages of engaging the Company's services. Closes the deal.
* Completes contracts. Completes the Proposal form with all specifications (all perimeter pictures, problem area photos and notes are required and present on every created proposal), prices, and payment terms. Ensures the customer understands that all work must be documented and that no verbal promises or expectations are allowed. Makes arrangements to either pick up the deposit check or have a payment sent to or called into the Billing Specialist at the Newport office.
* Organized follow-up system for follow-ups with customers, bids must be entered into Dataforma as required and sales statuses must be updated according to expectations from Manager.
* Assists in arranging financing. Works with the customer while onsite to apply for financing if not paying by check or credit card. Ensures that the customer actually applies and is approved for financing, not just that they qualified.
* Generates leads. Contacts other neighbors, works personal network, or attends home shows to identify homeowners who may need products or services. Follows up as necessary. Approximately 20% of total leads are expected to be generated by Project Consultant through referrals, canvassing, networking, social media, etc.
* Participates in trade and home shows. Allocates time to generate leads at Company-sponsored home shows.
* Provides feedback to the Marketing and Production Departments. Provides feedback to other departments on potential revenue opportunities or improvements that could help the Company grow.
* Provides information necessary for commission calculation on a timely basis. Works with the Accounting Department to ensure all information needed for calculating commission payments for any given quarter are submitted within the first two weeks of the following quarter.
* Seeks to improve productivity and results on a daily basis.
* Follows all Company safety rules and operating procedures, practices and guidelines.
* Completes other tasks as assigned by Management- This includes but is not limited to attending weekly sales meetings, monthly one on ones (Being fully prepared with Monthly Sales Review Template 100% filled out), required trainings & any other task given to complete by management.

Requirements:

* A degree from an accredited 4-year college or university with a major in business, marketing, or a related field, or a high school degree with significant sales and industry experience.
* 3-5 years of selling experience in the home building, remodeling, or renovation markets.
* Strong selling skills, including active listening, determining needs, the creation and presentation of solutions, overcoming objections, and closing the deal.
* A demonstrated ability to understand and work with contracts that provide for construction services or financing for construction services.
* A demonstrated understanding of home insurance and how home insurance claims are processed.
* Strong 4-function math skills: addition, subtraction, multiplication, and division.
* Demonstrated computer skills using a service-oriented CRM system, including mobile access.
* Excellent customer service skills, including the ability to keep calm and be clear with challenging Customers, staff, and vendors.
* The perseverance to keep pursuing solutions even when Customers, staff, or vendors are not cooperative.
* Strong oral and written communications skills when interacting with Customers, staff, management, or vendors.
* Strong abilities to multi-task, prioritize activities, and react quickly to changing information.
* A valid driver's license with no DUIs and no restrictions on driving for company-related business.
* A clean, reliable, and insured personal vehicle to ensure a prompt start to the working day.
* Desirable personal traits including honesty, integrity, accuracy, high standards, fairness, and good listening and time management skills.
* Strong analytical and problem-solving skills with an emphasis on quantitative methods.
* Solid working knowledge of federal, state, and local laws and regulations related to the selling, providing, and invoicing of construction services.
* No restrictions or requirements preventing the ability to work in the US for any US company.

Benefits:

We offer comprehensive and competitive benefits to employees (and their Families) such as medical, dental, vision, life insurance, short-term, long-term disability and a plethora of other coverages. In addition, we also offer a matching 401K to eligible employees.

Physical demands:

The ability to walk around an office, warehouse, or neighborhood, climb and descend stairs, work in a seated position at a desk for hours at a time, stand at a trade/home show for hours at a time, drive to and from offsite meetings, operate computers and phones, open/close file cabinets, bend/stand as necessary, set up and use an extension ladder, safely climb on, navigate around, and descend from residential and commercial roofs, and lift and carry up to 80 pounds.

EEO statement:

G. Fedale General Contractors is an Equal Opportunity Employer. We embrace diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.