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Schedule Specialist

4 months ago

Aurora, United States LHC Group Full time

Summary

We are hiring for a Schedule Specialist

Salary: $23-25/hr, DOE

At At Home Healthcare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people.

We strive to offer benefits that reward the whole you

* employee wellness programs
* flexibility for true work-life balance
* holidays & paid time off
* continuing education & career growth opportunities
* company-wide support & resources to help you achieve your goals

Take your career to a new level of caring. Apply today

Responsibilities

The Scheduling Specialist is responsible for managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborates with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.

* Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff taking into account business needs, patients' needs and employee needs.
* Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
* Monitors Pending Referrals daily and assigns licensed professional (LP) and patient care manager for all SOC visits.
* Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.
* Runs Scheduling Request Report daily, completes requests as appropriate for Medicare week. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate.
* Reviews Unverified Visit report daily. Communicates directly with field staff, patient care manager, clinical director as needed.
* Monitors action screen and processes all assigned tasks, coordination notes, admin tasks in a timely manner.
* Assists in coordination of scheduling and tracking all supervisory visits and therapy reassessment visits, as required per regulatory requirements.
* Attends and participates in annual in-service programs, workshops, continuing educational programs, seminars, etc.
* Communicates professionally with all employees and external contacts (physicians, referral sources, etc.

Education and Experience

Education Requirements

* High school education or equivalent

Experience Requirements

* Minimum one year of scheduling experience in health care setting using an online scheduling system is preferred.
* Medical Office Experience required, Home Health experience preferred

Skill Requirements

* Exceptional organizational, customer service, communication, and decision making skills required.
* Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits