Member Services Representative

2 weeks ago

Garland, United States Planet Fitness Inc. Full time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

* Greet members, prospective members and guests, providing exceptional customer service.
* Handle all front desk related activities including:
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members into the system.
* New member sign-up.
* Take prospective members on tours.


* Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.

Physical Demands

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Will occasionally encounter toxic chemicals during shift.
* Continual reaching with hands/fingers/arms during shift.
* Occasional climbing, balancing, kneeling and crouching during shift.
* Must be able to occasionally lift over 80 pounds.

Compensation: $10.00 - $12.00 per hour

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Representative

    2 weeks ago

    Garland, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members, prospective members and guests, providing exceptional customer service. * Handle all...

  • Member Services Representative

    5 months ago

    Garland, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Member Experience Representative

    6 months ago

    Garland, United States Resource One Credit Union Full time

    The Member Experience Representative will assist members and non-members of the credit union with various administrative and financial transactions, and will be responsible for processing routine banking transactions and recommending products and services based on the member's financial goals. Role and Responsibilities Greet members in a professional and...

  • Customer Service Representative

    4 days ago

    Garland, Texas, United States Imelda Mendoza - State Farm Agent Full time

    Imelda Mendoza - State Farm AgentCompany Overview:State Farm Agents are independent contractors who hire their own employees. Our team is seeking a qualified professional to join our winning team for the role of Office Representative - State Farm Agent Team Member.Salary and Benefits:This position offers $40,000 - $60,000 per year in hourly pay plus...

  • Customer Service Representative

    1 week ago

    Garland, Texas, United States Sears Holdings Corp. Full time

    Job OverviewSears Holdings Corp. is seeking a Customer Service Representative to join our team. This role involves selling and servicing customers within one or more departments, maintaining knowledge of products, and delivering a positive customer shopping experience.In this position, you will be responsible for ensuring that all pricing, signing & display...

  • Customer Service Representative

    23 hours ago

    Garland, United States U-Haul Full time

    Location: 12215 Lyndon B Johnson Fwy, Garland, Texas 75041 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Sales and Customer Service Representative

    1 week ago

    Garland, Texas, United States cars for all llc Full time

    Job SummaryWe are seeking a highly skilled Sales and Customer Service Representative to join our team at Cars for All LLC. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to quickly build rapport with customers.About UsCars for All LLC is a reputable dealership that has established itself as a...

  • Sales Representative

    1 week ago

    Garland, Texas, United States Vector Marketing Full time

    We are seeking highly motivated individuals to join our team as Sales Representatives. In this role, you will have the opportunity to develop your sales skills and provide exceptional customer service.Company OverviewAt Vector Marketing, we offer a dynamic and supportive environment where our representatives can grow and succeed. Our company is committed to...

  • Guest Service Team Member

    3 weeks ago

    Garland, United States Wingstop Full time

    Wingstop - 520 Shepherd Drive - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    2 months ago

    Garland, United States Wingstop Full time

    Wingstop - 5986 Broadway Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    2 months ago

    Garland, United States Wingstop Full time

    Wingstop - 1251 Northwest Hwy Ste C - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Food Service Team Member

    3 weeks ago

    Garland, Texas, United States Landry's Full time

    We are seeking a Food Service Team Member to join our team at Landry's. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of food quality and service.What We Offer:Opportunities for career growth and advancementUnparalleled training and development programsGenerous...

  • Customer Service Representative

    1 week ago

    Garland, Texas, United States beBee Professionals Full time $30,000 - $50,000

    At beBee Professionals in Garland, we are seeking a skilled Customer Service Representative to drive sales and provide exceptional customer experiences. As a key member of our retail team, you will play a vital role in meeting sales targets while delivering outstanding service to our valued customers.About the RoleThis is an exciting opportunity for a highly...

  • Associate Financial Representative

    2 months ago

    garland, United States Modern Woodmen of America Full time

    Launch your financial services career with an organization that positively impacts thousands of families and communities each year. Modern Woodmen of America is a fraternal financial services organization built to help families throughout life. Together with our members across the country, we pioneer bright futures in the communities we serve.About the role...

  • Customer Service Representative Fueler/Washer

    1 month ago

    Garland, United States Penske Truck Leasing Full time

    Location: 2255 South Shiloh Rd, Garland, TX 75041 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...

  • Customer Service Representative Fueler/Washer

    1 month ago

    GARLAND, United States Penske Truck Leasing Full time

    Location: 2255 South Shiloh Rd, Garland, TX 75041 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of...

  • Customer Service Representative Fueler/Washer

    3 weeks ago

    Garland, United States Penske Truck Leasing Co., L.P. Full time

    Location: 2255 South Shiloh Rd, Garland, TX 75041 Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person greeting...

  • Construction/Demolition Laborer – Emergency Services Crew Member

    6 months ago

    Garland, United States Paul Davis Full time

    Senior Mitigation Technician Garland, TX 75043 Full-time SUMMARY: Under general supervision, supervises and responds to all activities of emergency services and oversees restoration services. ESSENTIAL RESPONSIBILITIES/TASKS: (Illustrative, not inclusive) Professionally represent the Paul Davis principles of honesty and integrity. Serves as...

  • Customer Service Liaison

    4 days ago

    Garland, Texas, United States State Farm Insurance Full time

    Job Summary: We are seeking a skilled Customer Service Representative to join our team at State Farm Insurance. As a vital member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their inquiries, complaints, and policy changes are handled efficiently and effectively.

  • Customer Service Representative

    4 days ago

    Garland, Texas, United States Penske Full time

    About the RoleAs a Customer Service Representative - Fueling and Maintenance Expert at Penske, you will be the face of our company, providing exceptional service to our customers while ensuring their vehicles are fueled, clean, and safe for the road. This is an exciting opportunity to start your career in vehicle maintenance and develop valuable skills that...