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Conference Assistant
4 months ago
Posting Number: 20240530T Position Title: Conference Assistant Position Type: Temp/Intern Location: Villanova, PA Work Schedule: casual/seasonal Approximate Number of Hours per Week 25-40 hours Department: 508-Office of Conference Services Position Summary:
During the summer months, the Office of Conference Services (OCS) employs Conference Assistants (CAs) to work with operations and reservations functions to prepare for, set up, and aid conference, camp, and guest groups using Villanova's meeting, dining, housing, catering, and recreation facilities.
Please Note: Candidates must be able to work between May 19th-August 7th
Housing and meal plan are included.
Duties and Responsibilities:
* Prepare guest housing accommodations to assure Conference Services standards by distributing bed linens, blankets, towels, lined trash cans, and assorted room toiletries (soap, shampoo/conditioner, toilet paper).
* Prepare rooms for guest groups to include linen exchange, checking room inventory, making beds with provided linen if applicable, etc.
* Conduct breakdowns of apartments and dorms, meeting spaces, lounge spaces, and recreation spaces in accordance with Conference Services standards, by collecting bed linens, blankets, towels, lined trash cans, assorted room toiletries (soap, shampoo/conditioner, toilet paper), tables, chairs, supplies, and other materials.
* Assist in the management of the check-in and check-out processes according to prescribed procedures for different locations on campus.
* Conduct pre-check-in room inspections and do a building walk-through with camp/meeting planners.
* Prepare for guest registrations and scheduled group meetings by delivering tables, chairs, supplies, and materials and setting up rooms.
* Prepare meeting spaces, lounge spaces, or recreation spaces to assure Conference Services standards and meet group specifications and set-up requirements.
* Prepare registration materials (including room assignments, wildcards, keys, etc.) in advance of group arrivals and staff scheduled registration activity, as well as after-hours registration as assigned.
* Staff the Conference Service Desk on a scheduled basis; tasks include answering the telephone and assisting guests according to need by providing campus and local information, assisting with lock-outs, processing maintenance requests, preparing and processing walk-through and assessment sheets, managing lost & found items, and performing all clerical tasks.
* Data entry and reporting as assigned by Pro-Staff, using proprietary Conference Services software. Participate in pre-/post-season apartment and dorm set-up, breakdown, and room assessments and complete all necessary forms.
* Communicate regularly with guests. Solicit information from guests about problems. Follow up with resolutions to the problems and/or refer guests to the appropriate department if further follow-up is necessary.
* Staff fitness center during given hours and conduct the appropriate closing procedure. |
Minimum Qualifications:
* High School Diploma
* Completes assigned job tasks, Reliability, Attention to detail, Verbal communication skills, Adaptability, Team player, Enthusiastic, Responsible
* Basic familiarity with tablets and laptops
Preferred Qualifications:
* Some college education
* Customer service, Event Management, Clerical Services
Physical Requirements and/or Unusual Work Hours:
* Ability to lift/push/pull 25-45 pounds.
* Ability to stand for extended periods of time.
Special Message to Applicants: EEO Statement
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.
Posting Date: 01/25/2024 Closing Date (11:59pm ET): Salary Posting Information:
$15.00 per hour
Job Classification: non-exempt
